Pessoa Representante de Atendimento a Clientes Estratégicos Sr

FedEx Group; Cajamar; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global logistics company in Brazil is looking for a professional to manage KPIs, provide customer support, and analyze performance data. The ideal candidate has 3-4 years of experience in customer service, advanced skills in Excel and BI tools, and strong analytical abilities. This role emphasizes teamwork and communication, ensuring growth and improvement in service levels.

Serviços

Recognition as a great place to work

Awards for innovation and diversity

Qualificações

• 3-4 years experience in customer service or administrative position.
• Intermediate English proficiency.
• Experience in performance analysis and process deviations.

Responsabilidades

• Manage daily, weekly, and monthly KPIs.
• Develop Action Plans with stakeholders.
• Analyze statistical and historical data for process improvements.

Conhecimentos

Advanced Excel (Macros)

Communication skills

Analytical skills

Knowledge of BI tools

Interpersonal relationships

Formação académica

High School Diploma or Bachelor's degree preferred

Ferramentas

Tibco Spotfire

Power BI

SharePoint

Descrição da oferta de emprego

General Job Description:
Under limited supervision performs the following activities:
•Management of daily, weekly and monthly KPIs.
•Meeting with customers to present results;
•Monitor team activities and work together proactively to achieve goals;
•Identify and promote improvement areas in processes together with the team.
•Develop Action Plans together with the stations;
•Analyze impact, causes and prepare material for Board Committees
•Provide customer support and immediate leadership with data and preventive information;
•Map opportunities and develop new processes that bring results regarding service levels;
•Develop personalized reports in Tibco Spotfire and other analysis tools;
•Analyze statistical and historical data identifying process improvements
•Meet deadlines with the client and team.
•Work on improvement actions in processes and routines
•Supports specialists and managers in decision-making.

Minimum Requirements
Minimum education
• High School Diploma required/bachelor's degree preferred
• Intermediate English.

Minimum Experience
• Three to four (3-4) years' experience in customer service or administrative position.

Minimum Required Skills:
•Advanced Excel (Macros) and PowerPoint.
•Knowledge of BI tools (TIBCO-Spotfire, Power BI) and SharePoint.
•Experience in project development using macro development (VBA).
•Experience in performance analysis and stratification of process deviations.
•Quality knowledge and tools (QDM);
•Great interpersonal relationships, communication skills and proactive attitude;
•Strong analytical profile focused on Quality and problem solving.

Preferred, not mandatory:
•Availability to travel;
•Advanced English
•Bachelor's degree
•Experience in team management/leadership skills

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.