Pessoa Agente de Serviços

FedEx Group; Pouso Alegre; Presencial; BRL 400.000 +; Tempo integral

Resumo da oferta

A leading logistics company is seeking a dedicated employee to monitor shipments and assist customers with shipping documentation. The role involves providing customer service, analyzing operational reports, and ensuring compliance with shipping regulations. Candidates should possess strong communication skills and proficiency in Excel, with a focus on attention to detail and problem-solving.

Qualificações

• High School diploma required; Bachelor's degree preferred.
• Proficiency in Excel and advanced Word skills.
• Intermediate English language skills.

Responsabilidades

• Monitor shipments and assist customers with shipping documentation.
• Provide customer service and update shipment information.
• Analyze operational reports and plan delivery routes.

Conhecimentos

Communication

Problem-solving

Planning

Attention to detail

Interpersonal skills

Formação académica

High School diploma

Bachelor's degree

Ferramentas

Excel

Word

Descrição da oferta de emprego

GENERAL JOB DESCRIPTION:
Under general guidance, the employee will perform the following activities:

1. Monitor shipments by interpreting tracking updates within FedEx systems and operations;
2. Assist customers in preparing shipping documentation, including international regulatory information, shipping requests, and notifications related to worldwide pickup and delivery;
3. Help customers locate packages, answer questions about FedEx products and services, and provide in-person or phone customer service;
4. Update shipment information in FedEx systems;
5. Analyze operational reports such as Timecard, Scans, CEBS, and EOPS;
6. Plan delivery routes;
7. Monitor airline and FedEx support areas;
8. Verify packages for proper labeling, content legality, weight, size, packaging, insurance, hazardous materials compliance, and customs documentation;
9. Provide administrative and operational support to the Station Operations Manager;
10. Monitor courier routes, providing updates on packages, pickups, and address changes;
11. Perform other duties as assigned.

Minimum Requirements:

• High School diploma required; Bachelor's degree preferred.
• Proficiency in Excel and advanced Word skills.
• Intermediate English language skills.

Minimum Skills:

• Excellent written and verbal communication and interpersonal skills;
• Strong administrative and computer skills;
• Flexibility in work hours;
• Ability to lift 24 kg or more using appropriate equipment;
• Attention to detail and accuracy;
• Planning and organizational skills;
• Interpersonal skills;
• Problem-solving skills.