Performance Manager

Exos Partners, LLC; São Paulo; Hybrid; BRL 180,000 - 280,000; Full time

Job summary

Exos Partners, LLC in São Paulo, Brazil seeks an experienced Performance Manager to lead our team of coaches and drive program innovation using Exos’ cutting-edge methodology. You will oversee client programs, guide staff, and ensure excellence in service and outcomes.

The role requires a Bachelor’s in Kinesiology or related field, 3+ years of strength coaching, NSCA-CSCS/NASM certification, and fluent Portuguese and English.

Qualifications

• Bachelor’s degree in Kinesiology, Sports Science, or related field required.
• Master’s degree preferred.
• Current industry certification such as NSCA-CSCS or NASM preferred; CPR/AED and First Aid certs required.

Responsibilities

• Serve as the primary day-to-day contact for client operations and ensure client goals are met.
• Lead engagement activities like educational events and wellness sessions.
• Manage daily facility operations to ensure safety and exceptional client experience.
• Mentor and support staff to deliver world-class service and drive performance.
• Instruct, motivate, and guide clients following Exos’ methodology and standards.
• Oversee site-level implementation of staffing plans aligned with contracts and program quality.
• Collaborate with leadership and client success teams to meet or exceed client expectations.
• Conduct performance evaluations and maintain documentation for site staff.

Skills

Leadership

Coaching

Client relationship management

Team mentorship

Communication

Public speaking

Education

Bachelor’s degree in Kinesiology, Sports Science, or related field

Master’s degree preferred

Tools

NSCA-CSCS

NASM

CPR/AED

First Aid certification

CREF License

Job description

## Performance ManagerApply: Sao Paulo, Brazil: Full time: Posted Yesterday: 26-1787**Job Summary:**At Exos, we believe in unlocking everyone’s potential for peak performance, and we’re passionate about making it happen. As a leader in human performance, we deliver world-class training, coaching, and education to athletes and high-performing individuals across the spectrum. We’re seeking an experienced Performance Manager to lead our team of high-caliber coaches, fostering a culture of excellence and growth. In this management role, you’ll oversee client programs, guide and support staff, and drive program innovation using Exos’ cutting-edge methodology. If you’re passionate about leadership in coaching, committed to client success, and ready to make a lasting impact, we want to hear from you.**Responsibilities:*** Serve as the primary day-to-day contact for client operations, maintaining proactive communication to ensure client goals are consistently met.* Partner with the client to lead a variety of engagement activities, such as educational events, wellness fairs, and informational sessions.* Manage daily facility floor operations, ensuring smooth functioning, safety, and an exceptional client experience.* Guide, mentor, and support your team to deliver world-class service, driving staff engagement, motivation, and development.* Safely instruct, motivate, and assist clients to achieve their goals in a professional and ethical manner, following Exos’ methodology and standards.* Oversee site-level implementation of operational and staffing plans, ensuring alignment with contractual obligations and program quality.* Collaborate regularly with the leadership and client success team to meet and exceed client expectations.* Conduct performance evaluations for site staff, maintain documentation, and foster a positive and supportive team culture.* Evaluate site-level operations, team performance, and client metrics to ensure alignment with Exos and/or client objectives.**Qualifications:*** Bachelor’s degree in Kinesiology, Sports Science, or related field; Master’s preferred.* Minimum of three (3) years of strength coaching or personal training experience.* Current industry certification (NSCA-CSCS or NASM preferred).* Current CPR/AED and First Aid certifications.* Current CREF License* Strong familiarity with EXOS methodology, products, and solutions.* Excellent presentation skills adaptable to both small and large group settings.* High energy and genuine passion for helping clients achieve their goals.* Exceptional customer service skills with a focus on client satisfaction as a top priority.* Verbal and written fluency in Portuguese and English required due to necessary communication with clients and team members globally