People Operations Analyst II

SumUp; São Paulo; Presencial; BRL 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

L&D budget R$ 10,000 for education,认证,

22 days paid leave

Gym at office

Zenklub wellbeing resources

Private retirement plan

Resumo da oferta

SumUp’s São Paulo hub is seeking an experienced onboarding and benefits lead to shape the new hire journey and employee wellbeing across Brazil. You’ll own end-to-end onboarding, manage benefits operations, and partner with providers to keep data accurate and responsive.

You’ll build KPI dashboards, drive process improvements, and mentor a Young Apprentice while collaborating with global teams in a vibrant, office-first Brazil-based environment.

Qualificações

• Experience managing end-to-end onboarding including documentation and coordination across stakeholders.
• Background in benefits programs (health, dental, life insurance, pension) with high accuracy.
• Ability to handle sensitive benefits questions with empathy and clarity.
• Able to build KPIs and dashboards to identify bottlenecks and drive improvements.
• Fluency in English for global collaboration and stakeholder management.

Responsabilidades

• Lead the end-to-end onboarding process for new SumUppers in Brazil, from offer acceptance through their first weeks, keeping documentation accurate and communication timely
• Manage the daily operations of employee benefits in partnership with Marsh and other providers, keeping data accurate and resolving employee questions quickly
• Track service levels and validate provider billing, escalating sensitive cases such as medical authorisations with care and urgency
• Build and maintain clear process documentation, checklists and guides that keep onboarding and benefits running consistently
• Turn onboarding and benefits data into KPIs and dashboards that reveal bottlenecks and guide improvements
• Guide and review the work of a Young Apprentice, helping them grow while keeping daily operations consistent

Conhecimentos

End-to-end onboarding

Benefits administration

KPIs & dashboards

Stakeholder management

English proficiency

Ferramentas

HRIS/Payroll systems

Benefits platforms

Descrição da oferta de emprego

Team description

Our People Operations team keeps the essentials of the employee experience running smoothly across Brazil and Chile, from a new hire's first day through to the benefits that support them every day. The São Paulo team is going through an exciting shift, replacing manual, fragmented work with smarter, automated processes, so there's real room here to build better systems rather than just maintain old ones. As the person owning onboarding and benefits for Brazil, the work shapes how every new SumUpper starts their journey and how existing employees experience their day to day wellbeing, with the chance to also support the Chile team as shared processes come online.

What you’ll do

• Lead the end-to-end onboarding process for new SumUppers in Brazil, from offer acceptance through their first weeks, keeping documentation accurate and communication timely
• Manage the daily operations of employee benefits in partnership with Marsh and other providers, keeping data accurate and resolving employee questions quickly
• Track service levels and validate provider billing, escalating sensitive cases such as medical authorisations with care and urgency
• Build and maintain clear process documentation, checklists and guides that keep onboarding and benefits running consistently
• Turn onboarding and benefits data into KPIs and dashboards that reveal bottlenecks and guide improvements
• Guide and review the work of a Young Apprentice, helping them grow while keeping daily operations consistent

You'll be great for this role if

• Experience managing end to end onboarding processes, including documentation, compliance and coordination across multiple stakeholders.
• Strong background operating employee benefits programmes such as health, dental, life insurance and pension, with close attention to accuracy.
• Comfort guiding employees through sensitive benefits questions and resolving issues with empathy and clarity.
• Ability to build KPIs and dashboards, using data to spot bottlenecks and drive process improvements.
• Fluency in English for regular collaboration with global and regional teams, along with strong stakeholder management skills.

Why you should join SumUp

Opportunity to work with a truly global, multicultural team from our dynamic São Paulo hub in the heart of the city. This involves an office-first setup

Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success

A dedicated annual L&D budget R$ 10,000 for education, certifications, and conferences

Generous time off: enjoy 22 working days of paid leave, plus public holidays and special leave days

Stay fit: Wellhub membership included and gym at the office

Financial wellness: SumUp contributes to your private retirement plan with Santander

Mental well-being: access to Zenklub for therapy, coaching, and emotional wellness resources

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you dont tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.