Payment Operations Global Processing Specialist

Wise; São Paulo; Presencial; BRL 80 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

RSUs

Flexible work model

Self-development budget

Health and dental allowance

Life Insurance

EAP program

30 days vacation

Me days

Volunteer day

6-week sabbatical

8 weeks parental leave

Transportation vouchers

Meal vouchers

TotalPass gym access

Resumo da oferta

Wise is seeking a Payment Operations Specialist to join a Global Processing team in São Paulo, Brazil to help our customers receive their funds faster globally. The role emphasizes high-level daily payment processing, meeting SLAs and KPIs, and escalation of issues to Regional Payment Operations with clear stakeholder communication.

You will contribute to a fast-growing, international team with rotating shifts.

Qualificações

• You’re located in São Paulo, Brazil and can work on site.
• You’re accurate and pay attention to detail in daily tasks.
• You’re SLA driven and focused on hitting metrics.
• You place customers first and communicate clearly.
• You’re proactive, collaborative and open to feedback.
• You’re comfortable with shift rotations, weekends, and holidays.

Responsabilidades

• Maintaining consistent and high-level execution of daily tasks related to payment processing.
• Supporting your team by reaching SLAs and KPIs and contributing to performance metrics.
• Detecting and escalating domain-related problems to Regional Payment Operations teams with timely stakeholder communication.
• Following operational procedures and keeping track of critical updates.

Conhecimentos

Attention to detail

SLA driven

Customer-first mindset

Clear communicator

Proactive and collaborative

Flexible with shift rotation

Descrição da oferta de emprego

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

Job Description

We are looking for a Payment Operations Specialist to join a Global Processing team in São Paulo, Brazil to help our customers receive their funds faster globally.

The role is a unique opportunity to join one of the fastest growing companies in Europe and help millions more potential customers save money by using Wise.

Payment Operations Specialists play a crucial role in supporting the Payment Operations Organization reach its vision - seamless flow of customer funds. By ensuring high level execution of the daily responsibilities and consistently supporting Payment Operations in reaching the SLA’s, Payment Operations Specialists help our customers receive their funds faster 24/7 globally. The role gives a unique opportunity to learn how different currencies function, and impact customers on a global scale.

The core ownership lies within daily tasks and responsibilities and the impact is well-defined, clear and largely shared collectively with the team. In this role, you'll add to that mission by:

• Maintaining consistent and high-level execution of daily tasks related to payment processing;
• Supporting your team by reaching your role set SLAs and KPIs which in turn contribute to the team by meeting team's main performance metrics and SLAs;
• Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders;
• Following operational procedures and keeping track of critical updates.

Qualifications

A bit about you:

• You’re located in São Paulo, Brazil
• You’re accurate and pay attention to detail;
• You’re meticulous and precise in your task execution;
• You’re SLA driven and are motivated to hit team and personal metrics;
• You place customers first and you make no compromise on this;
• You’re a clear and honest communicator and able to articulate potential improvements;
• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued;
• You’re proactive and collaborative;
• You are comfortable with a shift rotation schedule, including occasional weekend and holiday coverage to support our global customers.

Additional Information

*Please note, only resumes provided in English will be considered*

Our Benefits:

• RSU’s in a rapidly growing company
• Flexible working model
• An annual self-development budget
• Health and dental allowance for you and your dependents
• Company-paid: Life Insurance, and an EAP program
• Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
• A paid 6-week sabbatical leave after four years
• 8-weeks of paid parental leave, after a year with us and child care assistance
• Transportation vouchers
• Food (730 BRL per month) and meal (1,188 BRL per month) vouchers
• TotalPass access to 3,500 gyms and studios throughout Brazil

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.