Patient Navigator Lead

Acadia Pharmaceuticals; Brasil; Teletrabalho; BRL 601.000 - 752.000; Tempo integral

Resumo da oferta

A leading biopharmaceutical company is seeking a Patient Engagement Specialist to support patients and caregivers in navigating their healthcare journey. The role requires a Bachelor's degree and 8-10 years of experience in the pharmaceutical industry, with a focus on patient support and education. This position involves significant travel and collaboration with various stakeholders. Compensation includes a competitive salary, performance bonuses, and comprehensive benefits.

Serviços

Competitive base salary

Discretionary bonuses

Medical, dental, and vision insurance

Qualificações

• 8-10 years in the pharmaceutical/biotech industry focused on patient support, education, or advocacy.
• Prior experience leading or mentoring a field-based team is strongly preferred.
• Strong understanding of compliance and regulatory frameworks in pharma/biotech.

Responsabilidades

• Deliver 1:1 education to patients and caregivers on PDP, Nuplazid, and ACADIA Connect.
• Mentor patient navigators, providing coaching and professional development.
• Lead planning and execution of patient and caregiver educational programs.

Conhecimentos

Patient navigation

Interpersonal communication

Leadership

Empathy

Bilingual (English/Spanish)

Formação académica

Bachelor’s degree in healthcare or life sciences

Advanced degree

Descrição da oferta de emprego

About Acadia Pharmaceuticals

Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA-approved treatments for Parkinson’s disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid- to late-stage programs in Alzheimer’s disease psychosis and Lewy body dementia psychosis, along with earlier-stage programs that address other underserved patient needs. At Acadia, we’re here to be their difference.

Note: This is a field-based role requiring ~60% travel; proximity to a major US airport is essential (New York, NY; Boston, MA; San Diego, CA; Los Angeles, CA; Chicago, IL; Cleveland, OH; Minneapolis, MN; Atlanta, GA).

Primary Responsibilities

• Direct Patient & Caregiver Engagement: Deliver 1:1 education (virtual and in-person) to patients, caregivers, and families on PDP, Nuplazid, and ACADIA Connect using approved materials; provide support ensuring patients and caregivers feel heard and connected; partner with advocacy groups, community organizations, and professional societies to expand reach; coordinate handoffs to Patient Access Managers for coverage and access support.
• Team Leadership & Coaching: Mentor Patient Navigators, provide coaching and professional development, lead onboarding and training to ensure consistency in education and patient support delivery, monitor performance, and act as a primary escalation point for complex patient/caregiver situations.
• Program Development & Execution: Lead planning and execution of patient and caregiver educational programs, workshops, and webinars; coordinate field-supported patient events and speaker programs; partner with Marketing, Advocacy, and Sales to identify opportunities for education and engagement initiatives.
• Insights: Collaborate with Marketing to support patient and caregiver advisory boards; capture and synthesize insights to inform brand strategy and resource development; identify unmet educational needs and propose solutions.
• Cross-Functional Collaboration: Collaborate with Field Sales, Patient Support Services, Marketing, and Advocacy to increase disease awareness and support earlier diagnosis; stay current on PDP, Nuplazid, and ACADIA patient services; represent the patient perspective in internal discussions; ensure activities comply with legal, regulatory, and company policies.

Key Qualifications

• Bachelor’s degree required; healthcare or life sciences preferred. Advanced degree preferred.
• 8–10 years in the pharmaceutical/biotech industry with a focus on patient support, education, or advocacy.
• Prior experience leading or mentoring a field-based team strongly preferred.
• Background in patient navigation, clinical care, pharmacy, or community health education highly valued.
• Strong leadership, coaching, and mentoring skills with a proven ability to develop others.
• Exceptional interpersonal, communication, and presentation skills; ability to translate complex science into patient-friendly language.
• Compassionate, patient-focused mindset with ability to navigate sensitive conversations with empathy.
• Self-starter who thrives in a fast-paced environment and demonstrates innovation in patient engagement.
• Strong understanding of compliance and regulatory frameworks within pharma/biotech.
• Field-based role requiring ~60% travel, with some evenings and weekends; proximity to a major airport is essential.
• Bilingual (English/Spanish) is a plus.

Core Competencies

• Patient-Centered Focus – Dedicated to improving patient and caregiver experiences.
• Empathy & Emotional Intelligence – Skilled at providing compassionate support.
• Collaboration & Teamwork – Works effectively across functions and with external partners.
• Strong Communication – Clear and effective educator with patients, caregivers, and internal teams.
• Adaptability & Initiative – Proactive in meeting evolving patient needs.
• Privacy, Compliance & Confidentiality – Safeguards patient health information and adheres to company policies.

Physical Requirements

This role involves regular standing, walking, sitting, and manual handling. Occasional lifting up to 20 pounds. Travel required, including overnight and occasional after-hours work as needed. Must reside within the territory (or within 30 miles of its border) and near a major airport as needed. Ability to drive a company vehicle and travel by air.

Travel may be up to 75% of the time.

Salary and Benefits

Salary Range: $112,000 — $140,000 USD. In addition to base salary, eligible for discretionary bonus and equity awards based on performance and location.

• Competitive base, bonus, equity packages
• Medical, dental, and vision insurance
• Employer-paid life, disability, and travel coverage
• 401(k) with company match
• Employee Stock Purchase Plan
• Vacation, paid holidays, paid sick time, parental leave
• Tuition assistance

EEO Statement

Acadia is an equal opportunity employer. We value diversity and encourage qualified people from all backgrounds to apply. We provide reasonable accommodations for individuals with disabilities in accordance with applicable law. To request accommodations, please contact our Talent Acquisition team in writing or at the listed contact options in the original posting.