PAS Resource Specialist

Oregon Health & Science University; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading healthcare organization in Brazil seeks a candidate for a role that emphasizes customer service and patient interaction. Responsibilities include providing high-quality service, verifying patient information, scheduling appointments, and addressing urgent healthcare inquiries. Candidates should have experience in a medical office setting and possess strong communication skills. This position offers a collaborative work environment with opportunities for growth.

Serviços

Opportunity for career advancement

Supportive work environment

Diverse workplace culture

Qualificações

• One year experience in a medical office setting with high-volume patient contact.
• Excellent verbal and written communication skills.
• Strong customer service orientation and ability to handle confrontational interactions.

Responsabilidades

• Provide high-quality customer service to patients and staff.
• Gather and verify patient information for healthcare coverage.
• Schedule new patient appointments and prepare medical records in advance.
• Triage and document telephone calls from patients regarding urgent healthcare concerns.
• Cross-train and cover other positions as needed.

Conhecimentos

Customer service orientation

Verbal communication skills

Written communication skills

Formação académica

High School Diploma or GED

Ferramentas

Windows

Epic

Microsoft Office

Descrição da oferta de emprego

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $34.95 per hour, commensurate with experience
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction
- Diverse and inclusive workplace culture that values all backgrounds

What to Expect (Job Responsibilities):
- Provide high-quality customer service to external and internal customers, ensuring prompt and professional communication
- Gather and verify patient information, confirming eligibility for healthcare coverage and obtaining necessary authorizations
- Schedule new patient appointments and ensure all medical records are prepared in advance
- Triage and document telephone calls from patients, addressing inquiries and urgent healthcare concerns
- Cross-train and cover other positions as needed, providing guidance and training to new staff members

What is Required (Qualifications):
- One year of experience in a medical office setting with high-volume direct patient contact, or one and a half years in a public contact position with six months in a medical office
- Thorough knowledge of PAS policies and procedures
- Demonstrated advanced PAS user skills and extensive knowledge of integrated care
- Excellent verbal and written communication skills
- Strong customer service orientation and the ability to handle confrontational interactions effectively

How to Stand Out (Preferred Qualifications):
- High School Diploma or GED
- Working knowledge of medical terminology
- Proficiency in university network computer applications, including Windows, Epic, and Microsoft Office
- Ability to manage competing priorities and work independently
- Strong relationship-building skills with patients, providers, and co-workers

#HealthcareServices #CustomerService #CareerOpportunity #DiversityAndInclusion #PatientCare

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