(Part-time, 3 months) Payment & Fraud Specialist (Brazil)

SupportYourApp; São Paulo; Teletrabalho; USD 30.000 - 60.000; Tempo parcial

Resumo da oferta

Join a dynamic and inclusive team as a Payment & Fraud Specialist at a leading SaaS company. In this role, you will analyze credit card disputes and fraud cases, ensuring compliance with payment processing regulations while collaborating with the e-commerce team to enhance transaction success rates. This position offers the flexibility of remote work and a supportive environment focused on personal growth. If you're passionate about tech and eager to make a difference in a multicultural setting, this opportunity is perfect for you. Embrace the chance to develop your skills and thrive in a rewarding career with a company that values its people.

Serviços

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth

Qualificações

• Proven experience in credit card dispute and fraud analysis for e-commerce.
• Strong understanding of payment gateway operations and compliance management.

Responsabilidades

• Analyze credit card disputes and fraud cases to minimize chargebacks.
• Support e-commerce team in optimizing credit card processing operations.

Conhecimentos

Credit Card Dispute Analysis

Fraud Detection

E-commerce Operations

Compliance Management

Anti-Fraud Strategies

English Proficiency (C1)

Formação académica

Certification in Stripe or similar

Ferramentas

Stripe

Braintree

Chargeback Management Systems

Fraud Detection Tools

Descrição da oferta de emprego

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join us as a Payment & Fraud Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes.

What you will do:

• Analyze credit card disputes and fraud cases, providing actionable insights to minimize chargebacks and fraudulent transactions.
• Support the e-commerce team in optimizing credit card processing operations to reduce transaction failures and improve approval rates.
• Ensure compliance with payment processing regulations and industry standards (PCI-DSS, 3DS, etc.).
• Advise on implementation of anti-fraud strategies, including verification processes and fraud prevention tools for online payments.
• Conduct transaction failure analysis to identify patterns, trends, and areas for improvement.
• Help the team to collaborate with payment gateways and troubleshoot issues, optimizing integration performance.

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written).
• Proven experience in credit card dispute and fraud analysis for e-commerce.
• Strong understanding of credit card processing and payment gateway operations (Stripe, Braintree, etc.).
• Knowledge of compliance management in payment processing, including PCI-DSS and 3DS.
• Expertise in anti-fraud strategies and verification systems.
• Experience working with chargeback management systems, fraud detection tools, and payment optimization.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Will be a great plus:

• Certification in Stripe or similar payment gateway specialization.

Benefits and Perks:

• Flexible schedule (2 hours/day).
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth and long-lasting cooperation.
• Greenhouse conditions for self-development.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Seniority level

Entry level

Employment type

Part-time

Job function

Other

Industries

IT Services and IT Consulting