Página da Vaga | Analista de Atendimento ao Cliente | Ribeirão Preto - SP

Shopper.com.br; Ribeirão Preto; Presencial; BRL 20.000 - 40.000; Tempo integral

Resumo da oferta

An innovative company is seeking dedicated 'encantadores' to join their customer service team. In this informal and dynamic environment, you'll provide exceptional support to clients, ensuring a delightful experience with each interaction. The role emphasizes empathy and effective communication, as you assist customers with their needs and foster loyalty. If you have the energy to create unique moments and a passion for customer service, this position offers a fantastic opportunity to grow while making a real difference in people's lives.

Qualificações

• Willingness to work and learn is valued over formal education.
• Experience with customer relationships is key.

Responsabilidades

• Provide support via chat, WhatsApp, phone, and email.
• Communicate effectively and show empathy to customers.
• Strive to reduce customer wait times for assistance.

Conhecimentos

Empathy

Effective Communication

Patience

Customer Relationship Management

Descrição da oferta de emprego

Job description

Here, no one wears suits, ties, or shirts. We don't follow meaningless standards!

The environment is informal and relaxed, filled with "real people." But don't be fooled, it's not easy; the work is serious: we do a lot (a lot!), and because of that, we learn and grow faster.

We aim to create real value for society, and to do that, we want to change the way people restock their homes and make the distribution chain more efficient.

For this to happen, our customer service team must be committed to this challenge. The "encantador" (charming agent) will be key to good service and customer loyalty. We seek people with determination and a desire to offer a quality experience, with understanding, care, and attention.

Main responsibilities

The customer service team works directly with clients. We are "encantadores" (charming agents), and our mission is to keep the customer as close as if they were talking to a long-time friend. This is our ideal; we are here to assist with the monthly re-stocking, which can be heavy and challenging (queues, lol).

• Providing support via chat, WhatsApp, phone, and email;
• Communicating effectively (orally and in writing), being didactic and patient when explaining and listening;
• Showing empathy, always putting yourself in the customer's shoes—after all, isn't being heard the best?
• Striving to reduce the customer's wait time for resolving questions or problems.

Requirements and skills

More important than experience or formal education, we value the willingness to work and learn!

Therefore, we find a wide variety of courses within the same field; we do not have a specific age range or experience level in mind. What matters is not necessarily professional experience but how your experience with customer relationships connects with your dreams and life purpose.

We seek people with energy to delight our customers every day, delivering a unique experience with each call and leveraging this opportunity to gain insights that benefit other company areas.

Additional information

Address: Avenida Presidente Castelo Branco, 2700, Ribeirão Preto - SP.