Outbound Relationship Analyst

Jobtailor; Rio de Janeiro; Presencial; BRL 30 000 - 60 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a results-driven sales professional to initiate outbound contact with customers about credit products and guide them to our accredited partners. You will use consultative sales techniques to generate interest in personal loan products and follow scripts to ensure service standards.

You will record interactions accurately and monitor proposals for timely follow-up. Strong communication, urgency, and a customer-focused mindset are essential to helping the team meet individual

Qualificações

• Experience in outbound sales and lead follow-up.
• Ability to adapt language to customer profile.
• Proactive and goal-oriented.

Responsabilidades

• Initiate outbound contact with customers to inform them about approved and pre-approved credit limits, directing them to our accredited partners.
• Generate interest in personal loan products using consultative and persuasive sales techniques.
• Follow scripts and service standards to ensure quality and consistency in communication.
• Adapt language and approach according to the customer profile to deliver a personalized experience.
• Record interactions and information in the system accurately and in an organized manner.
• Monitor proposals and perform follow-up with interested customers.
• Contribute to achieving individual and team targets with a focus on performance and results.

Conhecimentos

Consultative selling

Persuasive communication

Negotiation

Closing

Formação académica

Higher education in Administration/Accounting/HR Management

Ferramentas

Microsoft Office

Excel

Outlook

Descrição da oferta de emprego

Responsibilities

• Initiate outbound contact with customers to inform them about approved and pre-approved credit limits, directing them to our accredited partners.
• Generate interest in personal loan products using consultative and persuasive sales techniques.
• Follow scripts and service standards to ensure quality and consistency in communication.
• Adapt language and approach according to the customer profile to deliver a personalized experience.
• Record interactions and information in the system accurately and in an organized manner.
• Monitor proposals and perform follow-up with interested customers.
• Contribute to achieving individual and team targets with a focus on performance and results.

Requirements

Behavioral Competencies

• Initiative: ability to act proactively and seek solutions independently.
• Sense of urgency: agility and focus on resolving issues efficiently.
• Persuasion: ability to influence and engage customers ethically and strategically.
• Results orientation: commitment to targets and delivering high performance.

Technical Competencies

• Knowledge of sales techniques: consultative selling, negotiation, and closing.
• Familiarity with Microsoft Office, especially Excel and Outlook, for organizing and tracking activities.
• Higher education (completed or in progress) in Administration, Accounting, Human Resources Management, or related fields.

Core Competencies

Demonstrates expertise in consultative selling and persuasive communication to effectively engage customers and drive interest in personal loan products. Proficient in using Microsoft Office tools for tracking and organizing sales activities while maintaining a strong focus on achieving performance targets.