OTT & Digital Ops Sr Analyst

Warner Bros. Entertainment; São Paulo; Presencial; BRL 90.000 - 130.000; Tempo integral

Resumo da oferta

A leading company in the media industry seeks a technical workflow manager for OTT digital products and social media platforms. This role involves ensuring successful delivery of live broadcasts, collaborating with teams, and enhancing user experience through continuous improvements. Candidates should have a Bachelor's degree, experience in video streaming technology, and strong analytical skills.

Qualificações

• Bachelor's degree in Engineering/Computer Science or technical IT certification.
• Advanced English.
• Knowledge of video streaming technology and system integrations.

Responsabilidades

• Manage technical workflows for OTT digital products and social media platforms.
• Operate CMS products and manage workflows for content availability.
• Analyze incidents for continuous improvement of operations.

Conhecimentos

Video streaming technology

Web services (API calls)

Content delivery networks (CDNs)

Project management tools

Incident tracking tools

Formação académica

Bachelor’s degree in Engineering or Computer Science

Technical IT certification

Ferramentas

Jira

Trello

Monday

Git

Descrição da oferta de emprego

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your new role

Manage and execute technical and operational workflows for OTT digital products and social media platforms, including streaming, programming, capacity planning, availability, monitoring, validation, and issue escalation, to ensure proper preparation, continuity, and successful delivery of live event broadcasts.
Collaborate with cross-functional teams to support activities related to live event platforms, including VOD content availability and platform-specific features such as content catalogs, imagery, programming schedules, and performance analytics.
Contribute to ongoing maintenance and continuous improvement efforts across all platform components to enhance performance, reliability, and user experience.


Your role accountabilities:

• Operate CMS (Content Management System) products across both Front-End and Back-End, managing operational workflows to ensure the availability and proper presentation of content on digital platforms. This includes handling signal input, encoder profiles, bandwidth, endpoints, CDN, cloud capacity, and overall performance.
• Configure and perform platform parameterizations according to predefined specifications, monitoring operations, identifying issues, and triggering the appropriate resolution mechanisms to ensure the technical and operational continuity of digital products.
• Analyze daily incidents by gathering and documenting information for post-mortem event analysis, contributing to the creation and implementation of mechanisms aimed at the continuous improvement of operations.
• Execute and support the implementation of routines across the teams responsible for digital content delivery, ensuring optimal tracking of projects and commitments related to digital products.
• Create digital graphic material (clips, full shows, interviews) using video editing tools for distribution across social media, OTT platforms, and other digital channels.

Qualification & Experiences:

• Bachelor’s degree or equivalent experience in Engineering or Computer Science, or technical IT certification.

• Advanced english

• Knowledge and experience in video streaming technology, web services (API calls), and system integrations.
• Proven knowledge in the design and operation of video streaming platforms for live events and VOD with high volumes of concurrent users.
• Ability to operate and configure content delivery networks (CDNs).
• Proficiency with project management, collaboration, repository, and incident tracking tools (e.g., Jira, Trello, Monday, Git).
• Experience with cloud services such as Amazon AWS, Azure, etc.
• Strong knowledge and experience in executing operational activities by following procedures and implementing ad-hoc solutions when required.

• Availability to work nights, weekends and holidays occasionally, according to Live Events Schedule of Sports Events and International Awards.

Other nice to have:

• Broad knowledge and experience in the media industry with a focus on technology-related activities.
• General understanding of digital platform architecture and OTT services.
• General knowledge of video processing, encoding, transcoding, and DRM protection.
• Strong interest in sports, especially football (soccer).

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.