Operations & Qa Coordinator

Upcision is a B2B lead generation company that helps businesses connect with high-quality prospects. Our clients rely on us to deliver targeted leads that fuel their sales pipelines. We work with companies ranging from SMB to Fortune 500 that need a steady flow of qualified leads to grow.

As we continue to scale, we are looking for a Client Success & Operations Coordinator to ensure that clients are onboarded smoothly, lead delivery runs efficiently, and any issues are addressed quickly. This role is critical to maintaining strong client relationships and keeping operations running without bottlenecks.

Role Overview

We’re currently hiring an Operations & Quality Control Coordinator — a hybrid role that blends operations, quality control, systems oversight, and hands-on process management. You’ll play a critical role in setting up and auditing lead flows, analyzing return data, and ensuring operational issues are identified and resolved fast. If you're someone who thrives in a high-accountability environment and enjoys owning both client-facing and backend workstreams, this role is for you.

Key Responsibilities :

1. Set up and audit lead delivery workflows (e.g., Hubspot, Salesforce, Zoho, etc.) to ensure leads are routed, received, and followed up on properly.
2. Monitor and process client lead return requests, identify patterns, and flag issues related to client misuse or internal breakdowns.
3. Track return reasons and usage metrics to recommend changes that improve lead quality and client results.
4. Troubleshoot delivery and setup errors (technical or process-based), coordinating with internal teams and clients as needed.
5. Recommend and implement improvements to reduce manual work and improve speed, clarity, and outcomes.
6. Maintain clean records on lead flow status, return tracking, client health, and account activity.
7. Support contract delivery, activations, and other operational handoffs when needed.

What We're Looking For :

1. Strong background working in operations and/or quality control.
2. Strong systems/process thinker who understands the 80/20 principle and can focus on leverage over motion.
3. Hands-on experience with CRMs like Salesforce, HubSpot, or Zoho (not just using them — ideally setting up or auditing automations and workflows).
4. Comfort with fast-paced, ever-changing priorities — and the ability to organize and self-prioritize without constant oversight.
5. Strong communicator with high attention to detail and a clear writing style.
6. Experience building playbooks, spotting inefficiencies, and improving process performance.
7. Familiarity with tools like Airtable, Slack, Apollo, or Zapier is a plus.
8. Bonus: experience auditing calls, enforcing SLAs, or reviewing lead-level outcomes.