Operations Data Specialist

Kaizen Gaming; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A Kaizen Gaming, uma das maiores empresas de GameTech em operação em 19 mercados, busca um Especialista em Dados Operacionais para se juntar à sua equipe no Brasil. O candidato ideal deve ter forte experiência em SQL e Excel, habilidades analíticas e um bacharelado em uma disciplina quantitativa. O papel envolve suporte analítico, gestão de KPIs e colaboração com várias equipes para otimizar operações.

Serviços

Trabalho híbrido

Apoio de integração por um colega

Salário competitivo e esquema de bônus

Seguro saúde privado

Subsídio mensal de alimentação

Feedback 360° de desenvolvimento

Acesso ilimitado ao Udemy

Auxílio transporte

Qualificações

• Experiência de pelo menos 2 anos em função de relatórios ou estatística.
• Fluência em inglês e ambiente de resposta rápida.

Responsabilidades

• Suporte ao gerente de programa em demandas funcionais.
• Manutenção de painéis de operações no Zendesk e Power BI.
• Análise KPI e desenvolvimento de relatórios de causas raiz.

Conhecimentos

SQL

MS-Excel

Data storytelling

Data analysis

Critical thinking

Formação académica

Bacharelado ou Mestrado em disciplina quantitativa

Ferramentas

Zendesk

Power BI

Tableau

Python

Descrição da oferta de emprego

6 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let's start with the role

We are seeking an exceptional Operations Data Specialist to join our dynamic and fast-growing Operations Brazil team at Kaizen Gaming. As we continue our exciting scale-up journey, you will play a crucial role in supporting the expansion of the Operations function through analytics and insights. Your primary focus will include, but not be limited to, Operations Performance, Dashboard Creation and Optimization, Workforce Management Planning, utilizing our existing infrastructure to scale up operations and facilitate Kaizen’s global expansion.

As a Operations Data Specialist, you will:

Operational Support & Stakeholder Alignment

• Support the program manager in addressing cross-functional demands within the Operations area by evaluating scenarios and identifying both potential deviations and improvement opportunities;
• Cultivate strong relationships with Operations to understand its needs and objectives;
• Participate in alignment & prioritization of data solutions/projects along with the Operations function and the Data and Analytics team;
  
  

Dashboarding & Data Infrastructure

• Structure and maintain operations panels on Zendesk and PowerBI;
• Collaborate with the rest of the Data and Analytics team to ensure alignment on data visualization, analysis and optimize the flow of information across teams;
• Adhere to established company policies for dashboard creation and maintenance;
  
  

Analytical Execution & KPI Management

• Perform cross-functional KPI analysis, integrating data from multiple teams to generate actionable insights;
• Monitor performance by comparing actual results against defined targets and identifying key deviations;
• Collaborate with Operations and BI teams to refine existing KPIs and define new metrics that better reflect business priorities and drive continuous improvement;
  
  

Root Cause & Strategic Analysis

• Develop and draw executive root cause analysis and support in troubleshooting process;
• Design and develop end-to-end data analytics through visualization of past trends and patterns, evaluating established key metrics;
• Communicate insights and data-driven recommendations to stakeholders, supporting informed decision-making.
  
  

What you will bring:

• Bachelor’s/Master’s degree preferably in a quantitative discipline such as statistics, mathematics, economics, engineering, operations research or similar;
• At least 2 years of experience in a reporting, statistical or quantitative role in tech companies;
• Strong SQL skills, highly advanced with MS-Excel (pivot tables, v-lookups) and G Suite experience;
• Exceptional data storytelling skills and the ability to articulate technical information to a non-technical audience;
• Fluency in English and in navigating global companies' environments.
• High drive, can-do attitude, proactive and flexible to changing business demands.
• Analytical mindset and detail-oriented with ability to focus and prioritize workload;
  
  

Nice to have:

• Relevant experience with Zendesk and Microsoft Power BI (or other dashboarding tool, such as Tableau).
• Competence in Data Manipulation and Data Analysis using Python.
• Previous experience interacting or serving Operations or Customer Support teams.
  
  

Kaizen Gaming Perks

• Hybrid way of working
• A buddy will support you with your onboarding
• Competitive pay and bonus scheme
• ️ Private health insurance for you and your family
• Monthly meal allowance
• Developmental 360° feedback framework
• Unlimited access to Udemy & continuous training
• Commuting Allowance
  
  

Recruitment Privacy Notice

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Advertising Services, Media Production, and Online Audio and Video Media

Referrals increase your chances of interviewing at Kaizen Gaming by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.