Operations Coordinator

Goodwill Industries of Houston; Florianópolis; Presencial; USD 40.000 - 55.000; Tempo integral

Resumo da oferta

A leading organization is seeking an Operations Coordinator to provide operational support within the Donated Goods Program. The role involves managing correspondence, organizing files, scheduling meetings, and ensuring exceptional customer service. Ideal candidates will possess strong communication skills, a background in database management, and proficiency in Microsoft Office applications.

Qualificações

• 3 years experience preferred.
• Proficiency in database management, tracking, and reporting.
• Excellent written and verbal communication skills.

Responsabilidades

• Provide operational support for the Donated Goods Project.
• Schedule meetings and manage the DGP calendar.
• Perform clerical duties including data entry and document management.

Conhecimentos

Database management

Excellent Computer Skills

Communication

Formação académica

Associate's degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Location: 1140 West Loop North, Houston, TX 77055, TX

Job Id:12698

# of Openings:1

JOB DESCRIPTION

Job Title: Operations Coordinator

Department: Donated Goods Program (DGP)

Reports to: Chief Operations Officer (COO)

Status: Exempt

Mission Support:

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them achieve success and thrive. We connect people, families, and communities to improve lives and meet the needs of today's and tomorrow's workforce. Powered, in part, by donations and retail customers, we change lives through the power of work.

Job Summary:

Provide operational support for the Donated Goods Project (DGP) staff, partners, and candidates. Perform clerical and administrative functions, i.e., draft correspondence, organize/maintain paper/electronic files, etc. Deliver exceptional customer service to clients, prospective clients, and candidates. Handle real estate administrative duties and communicate with landlords and/or property managers.

Essential Duties and Responsibilities:

• Schedule meetings and interviews, as well as meeting and greeting vendors, partners, and candidates.
• Answer telephones, respond to voicemails and emails, and assist with routine inquiries from associates, donors, clients, and candidates.
• Create and modify documents using Microsoft Office applications.
• Perform general clerical duties to include, but not limited to, photocopying, faxing, mailing, and filing.
• Perform accurate data entry and record keeping, assisting in data collection for documents, graphs, databases, and reports.
• Landlord or property manager liaison coordinating any concerns from or to the responsible party.
• Tracks lease expirations, verifying that the property management software system is up to date.
• Coordinate and assist with strategic partnerships.
• Schedule and coordinate calendars, travel, meals, etc., in preparation for meetings, events, etc.
• Manage the DGP calendar.
• Support the Chief Operating Officer (COO) and Sr. DGP leadership on project-based work.
• Order office supplies for DGP leadership and uniforms for all locations and departments.
• Perform other duties as assigned by management.

Additional Responsibilities:

• Demonstrate professionalism and good judgment and presents a friendly, cooperative attitude.
• Ensure all data reports, funding applications, and other administrative documents are reviewed and edited before submission for approval.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must safely conduct work, maintain good housekeeping standards, have all aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
• Adhere to local, state, and federal laws and regulations.

Minimum Qualifications:

• An associate’s degree is preferred.
• Three (3) years of experience is preferred.
• Proficiency with database management, tracking, and reporting,
• Excellent Computer Skills (proficient in all Microsoft Office applications).
• Excellent written and verbal communication skills with a working knowledge of grammar usage, letter writing skills, and proofreading.
• Must be able to set goals and complete duties and assignments.
• Ability to communicate and interact well with a variety of personality types.
• Must have reliable transportation.

Key Performance Indicators:

• Sales vs. Budget (Actual vs. Budget)
• Budgeted Profit vs. Actual Profit (Actual vs. Budget)
• Donor Value (Actual vs. Budget)
• Transaction Value (Actual vs. Previous Year)
• Donors (Actual vs. Goal)

Physical Requirements/Work Environment:

• Ability to sit, stand, bend, and reach.
• Ability to lift, push, pull up to 25 lbs.