Operations Analyst

99; São Paulo; Presencial; BRL 140.000 - 260.000; Jornada completa

Descripción de la vacante

99 is seeking a highly analytical, strategically minded data & intelligence professional to join our Supply Operations team. You will design, monitor, and continuously improve operational indicators (KPIs), transform complex data into actionable insights, and support leadership with data-driven decisions.

You will own end-to-end lifecycle of dashboards and data products, build data models and forecasts, monitor regional performance, and collaborate with Operations, Product, and cross-functional

Formación

• Background in Data Analytics, BI, Supply Operations or Logistics.
• Strong data visualization and spreadsheet modeling skills.
• Experience turning data into actionable insights.
• Ability to map metrics to business priorities.
• Excellent collaboration with cross-functional teams.
• Strong English communication skills.

Responsabilidades

• Extract and process massive datasets (primarily using HiveQL), building optimized and robust queries to support the analytical needs of the operation.
• Interact with other teams to investigate new data sources, mapping unknown tables and clarifying business meaning behind metrics.
• Partner with cross-functional stakeholders to validate analytical assumptions and standardize business rules.
• Lead the creation, mapping, and automation of KPIs for supply network performance.
• Develop and enhance the Supply metrics strategy aligning data products with business priorities.
• Build and maintain dashboards, reports, and visualization tools to track operational performance.
• Monitor performance and set up operational alerts across regions and cities.

Conocimientos

Data Analytics

Business Intelligence

Supply Operations

Logistics

SQL

Tableau

PowerBI

Metabase

Excel/Google Sheets

Advanced English

Herramientas

HiveQL

Tableau

PowerBI

Metabase

Descripción del empleo

About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team/role

We are looking for a highly analytical, strategically minded, and results-oriented professional to join a position related to Data & Intelligence within our Supply Operations. This role will play a key part in designing, monitoring, and continuously improving operational indicators (KPIs), ensuring that our supply structure is aligned with business priorities and drives the expected operational efficiency. In this position, you will transform complex data into actionable insights and recommendations, develop data models and forecasts, monitor the overall health of our supply operations, and support leadership decision-making. You will also be responsible for the end-to-end lifecycle of our operational dashboards and data products. We are looking for someone who is highly proactive, detail-oriented, and able to apply critical thinking in a fast-paced environment where priorities and strategies may evolve quickly. This is an opportunity to directly impact the company`s operational performance and contribute to building a stronger, more efficient, and highly data-driven Supply ecosystem.

In this role, you'll be...

• Extract and process massive datasets (primarily using HiveQL), building optimized and robust queries to support the analytical needs of the operation.
• Proactively interact with other teams to investigate new data sources, mapping unknown tables and clarifying the exact business meaning behind specific columns and metrics.
• Partner with cross-functional stakeholders to validate analytical assumptions, ensuring strict data accuracy and driving the standardization of operational concepts and business rules across the company.
• Lead the creation, mapping, and automation of operational indicators (KPIs), defining how we measure the success, availability, and efficiency of our supply network.
• Develop and continuously enhance the Supply metrics strategy, ensuring alignment between data products, business priorities, and operational outcomes.
• Build, maintain, and continuously improve dashboards, reports, and data visualization tools to track operational performance.
• Monitor performance and set up operational alerts across different regions and cities, translating large datasets into actionable insights and recommendations for the Supply operation.

We're eager to be in touch because you have...

• Relevant experience: Background in Data Analytics, Business Intelligence, Supply Operations, Logistics, or related areas.
• Analytical skills: Intermediary / advanced proficiency in data visualization tools (e.g., Tableau, PowerBI, Metabase) and spreadsheet modeling (Excel or Google Sheets).
• SQL proficiency: Strong ability to query, process, and analyze large datasets, translating raw data into actionable business insights;
• Strategic thinking: Ability to connect operational metrics and supply indicators to broader business priorities and company strategy.
• Problem-solving: Strong ability to investigate performance gaps, identify root causes within the supply chain, and propose practical solutions.
• Stakeholder management: Strong communication and collaboration skills to partner effectively with Operations, Product, and cross-functional leadership teams.
• Ownership and adaptability: Highly organized, detail-oriented, and comfortable working in a fast-paced, dynamic environment typical of the food-delivery industry.
• Advanced English: Ability to communicate, lead meetings, and prepare business materials in English.

You’ll love working at DiDi because...

We create user value We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient. We are data-driven We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. Win-win Collaboration Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. Growth We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. Diversity and Inclusion Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all. Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).