Data Operations Jr. Analyst

DiDi Chuxing; São Paulo; Hybrid; BRL 90,000 - 150,000; Full time

Job summary

99 is hiring a Data Operations Analyst in Brazil. You'll extract data, build interactive dashboards, and perform deep-dive analyses to transform raw data into actionable insights powering operational decisions.

The role requires curiosity, hands-on data skills, and a passion for AI-enabled automation. You will work with data, automation tools, and internal products influencing C2C, B2C, and Freight operations across Brazil.

Qualifications

• Bachelor's degree in a relevant field.
• Strong knowledge of SQL and Python for data manipulation and automation.
• Hands-on experience with BI tools (Power BI/Tableau/Looker) to monitor metrics and build dashboards.
• Curiosity about data pipelines, ops efficiency, and AI-driven automation.
• Proactive mindset to troubleshoot data issues and optimize workflows.
• Ability to take initiative and collaborate across teams.
• Fluent English, both written and verbal.

Responsibilities

• Clean and model complex datasets for Operations Team.
• Perform exploratory data analysis to identify bottlenecks and trends.
• Build, maintain, and optimize interactive dashboards and reports for executives.
• Automate data pipelines to replace manual reporting.
• Monitor core metrics and translate data into actionable insights.
• Explore modern analytics and AI tools to improve data processing.
• Collaborate with Operations, Marketplace, Analytics, Sales, and Product teams to solve business problems.
• Identify opportunities to simplify data structures and improve metric access.

Skills

SQL

Python

English

Analytical thinking

Education

Bachelor's degree (CS/IS/Engineering/Economics/Business/Math/Stats)

Tools

Power BI

Tableau

Looker

Job description

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

About the team/role

At 99, we're building the technology and intelligence layer that powers our Operations teams.

As a Data Operations Analyst, you'll extract data, build interactive dashboards, perform deep-dive analyses, and transform raw data into actionable insights that power operational decisions.

We're looking for someone curious, hands-on, and excited about technology. Someone who sees complex datasets and immediately thinks: "There must be a story and a value-creating insight hidden in here."

You'll have the opportunity to work with data, automation, AI tools, dashboards, and internal products that impact C2C, B2C, and Freight operations across Brazil.

If you love solving problems, learning new technologies, and building things that create real impact, we'd love to meet you.

In this role, you'll be...

• Clean and modeling complex datasets for Operations Team.
• Conduct exploratory data analysis to identify operational bottlenecks, growth opportunities, and key performance trends.
• Build, maintain, and optimize interactive dashboards and performance reports to support executive decision-making.
• Help eliminate manual reporting routines through automated data pipelines and analytics solutions.
• Assist in monitoring core operational metrics and translating data into clear, actionable business insights.
• Explore and test modern analytics and AI tools to improve data processing and reporting efficiency.
• Work closely with Operations, Marketplace, Analytics, Sales, and Product teams to solve real business problems through data.
• Continuously identify opportunities to simplify data structures and improve how teams access key metrics.

We're eager to be in touch because you have...

Bachelor’s degree (or currently pursuing) in Computer Science, Information Systems, Engineering, Economics, Business, Mathematics, Statistics, or a related field.

Practical knowledge ofSQL and Python for data manipulation, querying, and basic script automation.

Hands-on experience or familiarity with BI tools such asPower BI, Tableau, or Looker to monitor metrics and build functional dashboards.

Strong curiosity about data pipelines, operational efficiency, technology trends, and AI-driven automation.

Proactive mindset with a quick-learning ability to troubleshoot data anomalies, optimize daily workflows, and handle operational tasks.

Ability to take initiative on tasks, work independently with guidance, and collaborate effectively across cross-functional teams.

Fluent in English with solid verbal and written skills to articulate technical ideas clearly to non-technical stakeholders.

A "builder mentality," eager to contribute to operational improvement from day one.

Nice to Have

Experience using AI productivity and coding assistance tools such as ChatGPT, Claude, Gemini, Cursor, or GitHub Copilot.

Academic or side projects involving workflow automation, data monitoring dashboards, simple bots, or AI applications.

Familiarity with low-code/no-code platforms (e.g., Make, Zapier, n8n, Airtable, Retool) to bridge operational gaps quickly.

Understanding of basic ETL/ELT concepts, data quality checks, or data governance principles.

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).