Operations Analyst

Americanexpress; São Paulo; Híbrido; BRL 75.000 - 110.000; Tempo integral

Resumo da oferta

A leading company seeks a Partner Operations Analyst to enhance service delivery to global banking partners. This role involves managing relationships, resolving operational issues, and supporting projects in a dynamic environment. Ideal candidates will possess strong communication skills and be bilingual in Portuguese and English.

Serviços

Competitive base salaries

Bonus incentives

Medical, dental, and vision insurance

Flexible working model

Career development opportunities

Qualificações

• Fluent in Portuguese and English; Spanish is desirable.
• Experience in relationship management and problem-solving within the operational context.
• Ability to work independently in a matrix organization.

Responsabilidades

• Support operational aspects of partner banks; resolve internal and partner-reported issues.
• Manage projects and coordinate with various teams to ensure timely deliverables.
• Build and maintain strong relationships with internal and external partners.

Conhecimentos

Relationship Management

Communication

Problem Solving

Time Management

Formação académica

Bachelor's degree or equivalent experience

Descrição da oferta de emprego

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This role is a partner operations analyst position within the Partner Business Solutions team, in Global Network Partnerships (GNS). PBS is a vibrant global team responsible for owning the servicing to Global Network Partnerships.

This role is responsible for supporting a range of Network Partner banks located in multiple countries across the world with operational servicing & some project support. The aim of this team is not just to provide great service but additionally to coach and train partner banks on how to become self-sufficient. Contact with the bank partner covers a broad range of “operational” aspects and thereforethe servicing remit can cross many business functions, working with the Business, Marketing, Technologies, Fraud, Finance, Global Network Operations, Compliance & Policy teams, General Counsel’s Office amongst others.

The individual should therefore be flexible, adaptable, calm under pressure, and have strong relationship management and communication skills in order to gain trust and credibility with our internal and external business partners. Time management, work prioritization, independent problem solving and ability leverage relationships with diplomacy, but, without direct authority is vital. They must be highly comfortable working as part of a multi-cultural team with colleagues located in different geographies including the UK, Mexico, Argentina, United States and Malaysia.

Principle Accountabilities:

1.Partner Servicing

Supporting all the operational aspects of Bank Partners; ensuring that all operational, capability and technical Network requirements are satisfied. Examples include;

• Resolve any internal or Partner reported wide ranging operational issues in partnership with the Bank Partner and any appropriate internal Blue Box groups,
• Work closely with the GNP Business Development, GNS Technology and GNO Network Teams to address these issues
• Ensure the Partners are adhering to and complying with AEGN operational policy
• Take accountability for identifying root causes and driving resolution and identifying proactive means of ensuring no reoccurrence of issues (e.g. Eliminate Bad demand)

2. Program Management / Project Support

• Support Project Managers for a variety of GNS partner projects
• Working directly with the GNS network partner and internal teams to manage across workstreams to deadline.
• The successful applicant may be required to administer global network initiatives (Programs) that require project management skills – maintaining records, tracking progress, working with multiple stakeholders to deadline.

3.Relationship Management

• Drive results through building new and leveraging existing relationships with external and internal partners across multiple levels of the organization
• Develops a network of working relationships with a broad range of key departments throughout the organization (Business Development, Technologies, Operations, Marketing, Finance, Compliance, GCO)
• Demonstrates exceptional communication skills (verbal, written, face to face)
• Challenges the status quo for how AXP can achieve greater levels of self-service by small/medium sized Banks.

Skills & Qualifications:

• Fluent in Portuguese and English and advanced Spanish desirable.
• Experience in payment methods in the Brazilian market.
• Excellent knowledge of the Amex Network Technical and Operational environment.
• Experienced in Customer Service: Ability to solve operational day-to-day issues in a calm and efficient manner.
• Experienced in relationship management used to influence without authority both internally and externally.
• Outstanding written and verbal communications to represent the brand and gain credibility.
• Ability to tailor a professional communication style to work effectively with individuals at all levels.
• Highly self-motivated and result driven with the ability to work without supervision in a matrix management organization and demonstrate teamwork as required
• Ability to work flexibly in an ever-changing environment – demonstrating adaptability.
• Experience in Project Management highly preferred.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.