Operations Analyst

Stake Australia; São Paulo; Teletrabalho; BRL 12.000 - 18.000; Tempo integral

Resumo da oferta

Stake Australia is seeking an Operations Analyst to support client operations on a remote basis. The role involves problem-solving with external partners, engaging in processes like registration validation, and liaising with customer service. This position offers a unique opportunity to be part of a growing company focused on reshaping the investment landscape.

Serviços

Work autonomy

Opportunity to learn from industry leaders

Inclusive work environment

Qualificações

• Experience in supporting customer processes like registration validation and portfolio transfers.
• Ability to engage with external partners and resolve issues effectively.
• Proficiency in English to interact with international teams.

Responsabilidades

• Support client operations across Australia and New Zealand.
• Engage with partners for issue resolution and process optimisation.
• Act as primary support contact for the Customer Service team.

Conhecimentos

Problem Solving

Client Operations Analysis

Communication

Customer Support

Descrição da oferta de emprego

Stake is looking for an Operations Analyst to join our team on a remote basis.

We’re an Australian investment platform with a mission to provide a seamless and immersive experience that breaks barriers for ambitious investors. We serve a global customer base of 700,000+ investors, with more than A$5 billion in assets under administration.

At Stake, we break barriers in everything we do. Just like our customers, we’re driven by ambition. Our desire for continuous growth is what creates the collaborative and high performance environment we work in. Though we’re spread around the world, we’re a unified team moving towards a shared vision: to unleash the investor in everyone. Join us as we continue to reshape the financial services industry, inspiring investor confidence and celebrating our wins along the way.

About this role

As an Operations Analyst, you'll be a key player in supporting our client operations across Australia and New Zealand, directly engaging with our partner broker to resolve issues and assist with crucial activities like registration validation and portfolio transfers. You'll also be responsible for analysing and monitoring client operations, acting as the primary support contact for our Customer Service team.

A bit about you

• Solving problems directly with external partners comes naturally to you.
• You're skilled in supporting key customer processes like registration validation and portfolio transfers.
• You have a knack for analysing and optimising client operations.
• You're a reliable support hub for your Customer Service team.
• You're experienced in working with international teams and systems to serve diverse markets.
• Advanced/Fluent English - Here at Stake, you'll communicate with people from all over the world!

At Stake, we value hustle over honours degrees, so we’re more interested in you than your resume. If you believe this is a role you want to jump into head first and be part of our mission, please apply and let us know why in your cover letter!

Benefits of working at Stake

At Stake you’ll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it.

Stake is an equal opportunity employer that values diversity. We’re proactive about providing an inclusive work environment and do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status. We’re also endorsed by WORK180 as a great employer for women.

So what happens next?

Once we've received your application, we'll give it the attention it deserves and you'll hear from us either way. We’re a 2024 Circle Back Initiative Employer –which means we’re committed to responding to every applicant. If we think you’d be a good addition to our team, we’ll give you a call and from there, you'll cruise through our recruitment process.

To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.