Onboarding Specialist

Remote Jobs; Brasil; Teletrabalho; USD 60.000 - 90.000; Tempo integral

Resumo da oferta

A leading SaaS platform is seeking an Onboarding Specialist to ensure smooth transitions and successful adoption for new customers. This remote role focuses on managing relationships, driving product utilization, and developing customer advocacy. Ideal candidates are self-starters with exceptional communication skills and the ability to work across teams. The position offers competitive compensation and excellent benefits.

Serviços

Open time-off policy

Comprehensive medical, dental, and vision insurance

401(k) plan with company match

Qualificações

• Ability to manage relationships during onboarding.
• Strong understanding of product knowledge.
• Ability to identify opportunities for customer expansion.

Responsabilidades

• Manage the relationship during onboarding for new accounts.
• Develop and nurture customers for advocacy.
• Obtain product knowledge and offer innovative solutions.

Conhecimentos

Self-starter

Excellent written and verbal communication

Attention to detail

Time management

Organizational skills

Ability to work with cross-functional teams

Understanding of customer needs

Descrição da oferta de emprego

Onboarding Specialist

PlanHub is the leading pre-construction SaaS platform and marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. Built with tradespeople in mind, PlanHub is designed around the user workflow to help boost productivity, maintain deadlines, increase revenue, and create relationships. Easily post projects or submit bids with anytime-anywhere collaboration for every commercial construction trade.

We are seeking an Onboarding Specialist to support new customers to get started with Planhub, ensuring a smooth transition and successful adoption. This position is ideal for individuals passionate about helping customers succeed and ensuring they get the most value from our platform.

What you'll do to make an impact:

• Manage the relationship during the initial onboarding phase for new accounts, which includes, but is not limited to, account activation and transition, driving adoption and product utilization, building strong relationships, and ensuring the delivery of product and service value.
• Develop, prepare, and nurture customers for advocacy
• Identify opportunities for expansion
• Obtain deep product knowledge, and be able to think outside the box for solutions

What will make you stand out:

• Self-starter with the ability to work in a fast paced environment
• Excellent written and verbal communication skills
• Prompt attention to detail
• Strong time management and organizational skills
• Ability to work with cross-functional teams, internally and externally
• Good pulse on customer needs

What's in it for you:

The opportunity to join a dynamic team that landed on the Deloitte Technology Fast 500 list and Inc. 5000 in 2024. You can make an immediate impact as PlanHub moves to dominate the industry!

PlanHub Offers:

• An awesome culture where you will be empowered, make an impact, and learn a ton.
• Open time-off policy.
• An excellent benefit package, including medical, dental, vision and life insurance.
• 401(k) plan with company match.

This role is eligible for an annual base salary of up to $90,000, based on experience. In addition, the position is eligible for variable compensation tied to individual performance, and paid on a monthly basis.

This position will be a remote position within the United States. Occasional trips to our West Palm Beach, FL office, may be required. Applicants must be authorized to work for any employer within the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

PlanHub is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

PlanHub complies with all applicable laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, training, and development.