Onboarding Consultant

Egress; São Paulo; Presencial; BRL 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonuses based on monthly sales targets

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Resumo da oferta

KnowBe4 is hiring an Onboarding Consultant to guide customers through setup, configuration and initial value realization across Security Awareness, Cloud Email Security and Risk Management products.

You will collaborate with Sales, CSMs, and engineering to tailor onboarding plans, provide hands-on training, and ensure a smooth handoff to success teams across lifecycle stages.

Qualificações

• Bachelor’s degree or equivalent education preferred.
• Familiarity with IT Security and AI/SaaS technologies.
• 2 years in Customer Implementation, Onboarding, Support, or related roles.
• Experience with Salesforce or other CRM systems.
• Experience with a Services PSA solution and/or time tracking.
• Strong verbal and written communications; excellent time management.
• Ability to learn new technical concepts and KnowBe4 platform.
• Ability to work with minimal supervision and collaborate in a team.

Responsabilidades

• Lead onboarding and implementation for new customers and deploy the KnowBe4 platform.
• Collaborate with CSMs and Sales to tailor onboarding plans.
• Provide hands-on setup, configuration and initial training.
• Act as primary contact during onboarding and resolve inquiries promptly.
• Provide recommendations on integrating products into customer environments.
• Guide customers into adoption phase with best practices.
• Ensure smooth handoff between Sales and Customer Success teams.
• Coordinate with Product, Engineering and Support during onboarding.
• Document all onboarding steps and final production deployment.

Conhecimentos

IT Security

AI/SaaS

Customer Onboarding

Salesforce

CRM

Time Management

Communication

Teamwork

Learning Agility

Independence

Formação académica

Bachelor's degree

Ferramentas

Gmail

Google Docs

Microsoft Excel

Microsoft Word

PSA tools

Descrição da oferta de emprego

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Onboarding Consultant is a key member of the KnowBe4 Global Customer Services team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its portfolio of products (Security Awareness, Cloud Email Security, Risk Management) . The Onboarding Consultant will work closely with customers as well as key internal stakeholders including Sales, Customer Success Managers (CSMs), Customer Support, Product and Engineering to guide clients through the onboarding process, providing best practices on product setup, configuration and activation, product capability and feature review, and advice and guidance in deploying an initial high value use case into production.

Responsibilities:

• Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
• Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.
• Provide hands-on support during platform setup, configuration, and initial training.
• Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.
• Provide recommendations on how best to integrate our products and platform into a customer’s technical environment based on their security protocols
• Provide best practices on how to manage and maintain the platform so customers can move quickly and efficiently into the adoption phase
• Ensure proper handoff between Sales and Customer Success teams providing a seamless onboarding experience for customers
• Coordinate with Product, Engineering and Customer Support on product questions and feedback that arise as part of the onboarding process
• Document all onboarding steps and milestones, all system configuration updates and the final customer solution deployed into production

Minimum Qualifications:

• Bachelor’s degree or equivalent education preferred
• Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space
• 2 years experience in Customer Implementation, Customer Onboarding, Customer
• Support, Technical Consulting, Business Analyst or related roles and experience
• Experience with Salesforce or other CRM
• Experience with a Services PSA solution and/or time tracking
• Experience with Microsoft Excel and Word
• Experience with Gmail and Google Docs
• AI/Saas application, Cybersecurity and IT experience is plus
• Strong verbal and written communications
• Excellent time management and organization skills
• Strong collaborative and team work skills
• Ability to learn new technical concepts and understanding of the KnowBe4 platform
• Ability to learn and cross train as new product and platform innovation occurs
• Ability to build rapport with customers via phone, email and video conferencing
• Ability to work with minimal supervision

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visitwww.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.