Officer - IT Customer Support Officer

Orica; Belo Horizonte; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global mining and civil blasting company is seeking a Service Desk Officer in Belo Horizonte. The role requires providing first-line technical support, logging service requests, and maintaining high customer focus. Candidates should have a strong technical background and proficiency in English. This position offers a competitive salary and opportunities for learning and growth.

Serviços

Competitive salary

Opportunities for learning and growth

Collaborative culture

Qualificações

• Up to 2 years’ experience with tertiary qualifications or up to 10 years of service desk experience without formal qualifications.
• Proficiency in English is required.

Responsabilidades

• Provide first-line technical support ensuring timely resolution.
• Log service requests/incidents and resolve them promptly.
• Monitor performance data against SLAs.

Conhecimentos

Technical knowledge of operating systems

Interpersonal & communication skills

Customer focus

Formação académica

Tertiary qualifications in Computing

Ferramentas

Office 365

Active Directory

Descrição da oferta de emprego

About Orica and GroundProbe

At Orica, it’s the power of our people that leads to change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse team of more than 13,000 across the world.

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

GroundProbe is a key part of Orica’s Geosolutions business within the Digital Solutions vertical. By combining cutting-edge radar technologies with advanced digital insights, GroundProbe helps customers monitor, manage, and respond to geotechnical risks in real time, driving safer, smarter, and more sustainable mining and infrastructure operations worldwide.

About the role

The Service Desk Officer supports administration of incidents and service requests to ensure continuity, security and the stability of IT services to the Groundprobe Brazil business unit.

What you will be doing

Key Accountabilities

• Provides first-line technical support within assigned zones, ensuring timely and effective resolution of customer issues.
• Logs service requests/incidents and resolves them promptly.
• Supports customers as directed by the IT Manager and maintains follow-up on outstanding tickets.
• Handles ad-hoc service status and information requests.
• Manages service reporting tools, generates reports, and maintains distribution lists.
• Escalates major incidents/problems to the IT Manager.
• Keeps accurate records of resolutions for traceability and analysis.
• Follows service desk procedures and SLAs to ensure consistent support standards.
• Monitors performance data to track progress against SLAs.
• Maintains strong customer focus, prioritizing urgent issues and clear communication.
• Contributes to the knowledge base by updating and validating articles.
• Collaborates effectively to meet team objectives.

What you will bring

• With tertiary or technical qualification - up to 2 years’ experience post qualification.
• Without formal qualifications - up to 10 years of service desk experience
• Technical knowledge of operating systems, networks, servers, programming languages, and knowledge in a Microsoft-centric environment (e.g., Office 365, Active Directory)
• Proficiency in English is required for this role.

Your qualifications

Ideally, tertiary qualifications in Computing with a focus on end user computing and infrastructure (networking and servers).

How you shape and influence others

• Demonstrates courage, resilience and flexibility
• Strong reputation for integrity, ethics, personal values and solid character
• Solid interpersonal & communication skills
• Self-aware and open to feedback
• Work effectively across teams
• Able to work independently with only targeted supervision
• Productive without compromising quality
• Highly reliable and motivated to excel

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.