NOC Engineer (Telecom)

Trinetix; Buenos Aires; Presencial; BRL 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Continuous learning opportunities

Comprehensive medical insurance

Flexible working hours

Resumo da oferta

Trinetix is looking for a skilled NOC Engineer in Brazil to join our dynamic team. The ideal candidate should have 3-5+ years of experience in a NOC or similar environment, with strong technical expertise in network troubleshooting across IP and transmission platforms. Responsibilities include monitoring networks, troubleshooting outages, and maintaining documentation during incidents.

The position offers continuous learning opportunities, professional training, and benefits like comprehensive medical insurance and flexible hours.

Qualificações

• 3-5+ years of experience in a Network Operations Center (NOC) or similar environment.
• Strong technical expertise in network troubleshooting across IP and/or transmission platforms.
• CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience.

Responsabilidades

• Monitor the network across IP and transmission platforms.
• Act on alarms indicating service-impacting issues.
• Initiate and perform troubleshooting of faults and outages.

Conhecimentos

Network Operations Center (NOC) experience

TCP/IP knowledge

Network troubleshooting

CCNP Enterprise knowledge

Hands-on experience with monitoring tools

Linux/Windows experience

Communication skills

Descrição da oferta de emprego

We are looking for a skilled NOC Engineer to join our team.

Required Skills

• 3-5+ years of experience in a Network Operations Center (NOC) or similar environment
• Strong technical expertise in network troubleshooting across IP and/or transmission platforms
• Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies
• CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience
• Hands‑on experience with network monitoring tools, incident handling, and fault management
• Experience working with Linux/Windows environments
• Strong communication skills and ability to collaborate with internal teams and external providers
• Experience in documenting incidents and maintaining clear technical reporting

Nice-to-haves Skills

• Experience with scripting (Python or Bash)
• Telecom industry background (TELCO)
• Experience configuring or improving NOC monitoring tools
• Experience working in an international environment

Core Responsibilities

• Monitor the network across IP and transmission platforms (including xWDM) and underlying infrastructure (sites, owned and leased fiber)
• Act on alarms indicating both service-impacting and potential service-impacting issues
• Initiate and perform troubleshooting of faults and outages across relevant platforms
• Resolve incidents at first line whenever possible, minimizing escalation to second-level support
• Take full ownership of incidents and drive them to resolution and restoration
• Collaborate with third‑party providers (hardware vendors, field support, network providers) during troubleshooting
• Ensure accurate and timely documentation during and after incident resolution
• Maintain clear and structured communication with internal and external stakeholders during major incidents
• Track SLA commitments, follow up on progress, and coordinate resolution across teams
• Prepare root cause analysis and outage reports
• Act as a SPOC during planned maintenance and outages
• Configure and contribute to the development of NOC monitoring tools and processes
• Collaborate with internal teams to improve troubleshooting and information sharing

Expected Qualifications

• Strong analytical thinking and problem‑solving skills
• Ability to take ownership and make decisions in time‑critical situations
• High level of responsibility and attention to detail
• Strong team player with excellent communication skills
• Proactive mindset and willingness to continuously learn and improve
• Comfortable working in a fast‑paced, international environment

What we offer

• Continuous learning and career growth opportunities
• Professional training and English/Spanish language classes
• Comprehensive medical insurance
• Mental health support
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more
• Flexible working hours
• Inclusive and supportive culture