NICE Contact Center Configuration Specialist - Work From Home

Remote Jobs; Brasil; Teletrabalho; BRL 362.000 - 427.000; Tempo integral

Resumo da oferta

A technology-driven employer is looking for an experienced candidate in Brazil to enhance IVR scripting, develop backend integrations, and manage contact center technologies using NICE inContact. Ideal candidates will have a degree in Computer Science or Software Engineering, extensive experience in contact center administration, and strong collaboration skills. This position offers up to $80,000 salary and a comprehensive benefits package, with 100% remote work flexibility.

Serviços

Comprehensive benefits package

Opportunity for career advancement

100% remote work flexibility

Qualificações

• 5+ years of experience with NICE inContact products.
• 5+ years of experience in contact center services administration and IVR scripting.
• Expertise in NICE inContact, including UserHub administration.

Responsabilidades

• Continuously improve IVR scripting in collaboration with operations team leadership.
• Develop and maintain custom integrations to backend systems, including web services and databases.
• Administer the NICE inContact platform, managing users, skills, and configurations.

Conhecimentos

NICE inContact products

IVR scripting

Microsoft Office (Excel)

Collaboration

Formação académica

Bachelor or Master of Science in Computer Science or Software Engineering

Descrição da oferta de emprego

Employer Industry: Information Technology

Why consider this job opportunity:

• Salary up to $80,000, depending on experience
• Opportunity for career advancement and growth within the organization
• 100% remote work flexibility
• Comprehensive benefits package, including medical insurance and retirement plan
• Engage in collaborative projects with cross-functional teams and stakeholders
• Work in a fast-paced environment with a focus on innovation and efficiency

What to Expect (Job Responsibilities):

• Continuously improve IVR scripting in collaboration with operations team leadership
• Develop and maintain custom integrations to backend systems, including web services and databases
• Administer the NICE inContact platform, managing users, skills, and other configurations
• Design and develop workflows and custom business solutions using contact center technologies
• Investigate complex problems and develop resolutions independently, escalating issues as needed

What is Required (Qualifications):

• Bachelor or Master of Science in Computer Science or Software Engineering
• 5+ years of experience with NICE inContact products
• 5+ years of experience in contact center services administration and IVR scripting
• Expertise in NICE inContact, including UserHub administration and inContact Studio coding
• Advanced Microsoft Office skills, particularly in MS Excel

How to Stand Out (Preferred Qualifications):

• Experience with Quality Management, Personal Connection, and Workforce Management (WFM)
• Programming experience in Python, Java, or JavaScript/Node
• NICE inContact CXOne certifications, such as NICE CXOne CIP Core Plus, CIP QM, and CIP PC
• Strong understanding of software development methodologies and best practices
• Excellent relationship management and conflict resolution skills

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.