NCRC/Abuse Product Manager , CFX - Brazil

Amazon; São Paulo; On-site; BRL 200,000 - 360,000; Full time

Job summary

Amazon Servicos de Varejo do Brasil Ltda. is seeking a Product Manager to own end-to-end development of features and processes for returns, driving cost reductions and improved customer experience.

You will work with LATAM/WW teams to identify opportunities and design scalable solutions, coordinating with technology partners and leadership. The role requires delivering data-driven insights, owning roadmaps, and guiding cross-functional teams through end-to-end delivery while balancing business

Qualifications

• Experience in product or program management.
• Master's degree or equivalent.
• Experience owning/driving roadmap strategy and definition.
• Experience with end to end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.
• Experience owning technology products.

Responsibilities

• Own end-to-end responsibility for driving financial sustainability of returns by optimizing processes and launching initiatives to reduce costs and abuse.
• Identify opportunities, define and design solutions, secure leadership buy-in, prioritize resources, and deliver projects with tech teams, measuring impact.
• Collaborate with LATAM/WW teams (Operations, Machine Learning, Last Mile) to innovate and deliver forward-looking initiatives that improve returns cost-effectiveness and customer CX.

Skills

Product management

Roadmap strategy

End-to-end delivery

Feature tradeoffs

Technology product ownership

Data-driven insights

Cross-functional collaboration

Education

Master's degree

Job description

Description

Product Managers are the builders in Amazon. They own developing new features, tools, processes, and businesses for our customers, and scaling them to serve hundreds of millions of customers. PMs are focused on understanding the needs (stated or unstated) of customers, sellers, and our business and coming up with creative and often solutions to serve these needs. Think of any feature on Amazon that you like e.g. ‘Secured Delivery’, ‘Prime’, 'Easy Returns' - all these were built by product managers.

Key job responsibilities

• The PM will have end to end ownership of driving financial sustainability of returns by optimizing processes to reduce cost of good returns and launching initiatives, targeted and universal, to reduce associated abuse and misuse of return and rejects policies.
• The work will include identifying such opportunities, defining and designing solutions (and their architecture), getting leadership buy-in, prioritization of resources, delivering the project in partnership with tech teams and measuring impact.
• This role requires working closely with stakeholders from LATAM/WW teams such as Operations, Machine Learning, Last Mile, etc. to innovate and deliver forward looking initiatives which while making returns increasingly cost-effective, also improves the returns CX of good customers.

Basic Qualifications

• Experience in product or program management, product marketing, business development or technology
• Master's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

Preferred Qualifications

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10535662