Murex Support Engineer

buscojobs Brasil; Rio de Janeiro; Presencial; BRL 80.000 - 120.000; Tempo integral

Descrição da oferta de emprego

Murex Support Engineer

Project Description

DXC-Luxoft has one of the world's leading Solutions practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade and migration. We provide end-to end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury and insurance.

Whether you possess a background in finance, technology or Mathematics, your experience in the capital markets industry would be of high interest to us.

Responsibilities

• Analyze, formulate, proposed, develop and/or contribute to overall solutions as per deliverables
• Develop requirements per given stream and according with resolution needs as they come along
• Manage day-to-day assigned tasks to complete various deliverables
• Contribute to support group(s) efforts in resolving request or issues
• Liaise with respective internal team(s) to resolve issues and necessary enhancements
• Continuous follow-up of new Application developments, enhancements, version upgrade release, regulations/practices globally, and other such items
• Perform various levels of testing for assigned deliverables as well as participate in formal release cycles (SIT/UAT)

Skills Description

• 4+ years' experience with Murex functionalities
• 2+ years' experience in financial markets technology
• Hands-on experience in Murex Infra/Environment/Config Management, Back-Office Workflows, Datamart, Market Data, Batch processing, End of Day flow(s), interfaces and Trade Life Cycle
• Must have strong personality, logical and analytical skills
• Be detailed-oriented, a quick learner and self-starter
• Possess good verbal and written communication skills
• Must have strong organization skills
• Good product knowledge in IRD, CRD, EQD, COM
• Good understanding on P&L concept overall and its components
• Strong problem solving skills and attention to detail
• Strong relationship building skills both internally and externally
• Strong experience in supporting end-users and resolving their daily issues

Senior Product Support Escalation Engineer

About Singular

Singular is the next-gen attribution and marketing analytics platform, empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.

Backed by top investors with $50M raised, we partner with leading brands like Lyft, Warner Bros, Airbnb, LinkedIn, Microsoft, and Zynga. With a strong product, growing customer base, and talented team, now is the perfect time to join us!

The Role

We’re looking for a Senior Product Support Escalation Engineer — a problem-solver who thrives in fast-paced environments, embraces challenges, and is passionate about improving customer experiences. You’ll be the technical voice for our customers, tackling complex issues, and shaping how our product evolves.

What You’ll Do

• Be the primary technical support contact for customers, partners, and internal teams.
• Troubleshoot complex technical issues and drive resolutions.
• Partner with Product, Engineering, and QA to improve product functionality.
• Provide expert guidance on SDK integration and deployment.
• Mentor team members with your deep technical expertise.
• Advocate for customers by bringing feedback into product discussions.

What You’ll Need

• 4+ years in technical product support (B2B/SaaS preferred).
• Hands-on experience supporting software in production environments (Mobile & Web).
• Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
• Experience in mobile advertising analytics or AdTech is a plus.
• Excellent problem-solving, analytical, and communication skills.

Why Join Us?

• Work with world-class customers & products
• Be part of a fast-growing, innovative company
• Collaborate with talented, global teams
• A culture that values creativity, ownership & customer advocacy

About Singular

Singular is the next-gen attribution and marketing analytics platform, empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.

Backed by top investors with $50M raised, we partner with leading brands like Lyft, Warner Bros, Airbnb, LinkedIn, Microsoft, and Zynga. With a strong product, growing customer base, and talented team, now is the perfect time to join us!

The Role

We’re looking for a Senior Product Support Escalation Engineer — a problem-solver who thrives in fast-paced environments, embraces challenges, and is passionate about improving customer experiences. You’ll be the technical voice for our customers, tackling complex issues, and shaping how our product evolves.

What You’ll Do

• Be the primary technical support contact for customers, partners, and internal teams.
• Troubleshoot complex technical issues and drive resolutions.
• Partner with Product, Engineering, and QA to improve product functionality.
• Provide expert guidance on SDK integration and deployment.
• Mentor team members with your deep technical expertise.
• Advocate for customers by bringing feedback into product discussions.

What You’ll Need

• 4+ years in technical product support (B2B/SaaS preferred).
• Hands-on experience supporting software in production environments (Mobile & Web).
• Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
• Experience in mobile advertising analytics or AdTech is a plus.
• Excellent problem-solving, analytical, and communication skills.

Why Join Us?

• Work with world-class customers & products
• Be part of a fast-growing, innovative company
• Collaborate with talented, global teams
• A culture that values creativity, ownership & customer advocacy