Mid Market customer growth Chapter Lead

Infobip Ltd; Curitiba; Híbrido; BRL 180 000 - 260 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hybrid work model

Stock options (ESOP)

Career mobility & mentorship

Well-being & time off

Resumo da oferta

Infobip is seeking a Chapter Lead to define professional standards and the working methodology within the chapter. You will partner with Squad Leads and stakeholders to support excellence, people development, and performance management.

The role focuses on regional strategy, coaching, hiring, and driving performance programs while maintaining strong cross-functional coordination and knowledge sharing.

Qualificações

• Experience in developing people and leadership capabilities.
• Proven ability to coach, give feedback and drive development plans.
• Experience managing performance and talent pipelines.

Responsabilidades

• Define professional standards and working methodology within the chapter.
• Support resolution of complex problems or organizational issues.
• Develop regional people strategy and coach individuals.
• Drive performance improvement programs and disciplinary measures.
• Support salary negotiations and promotions through the IPC program.
• Drive hiring, staffing and succession planning.
• Coordinate with Squad Leads and internal stakeholders to ensure coherence.
• Conduct capability assessments and identify skill development initiatives.
• Nurture best practices and knowledge sharing; be main contact for stakeholders.

Conhecimentos

People development

Coaching & feedback

Performance management

Stakeholder collaboration

Hiring & succession planning

Communication & coordination

Descrição da oferta de emprego

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.Let’s build what’s next, together.Chapter Lead responsible for defining professional standards and the working methodology within the chapter. Supports the resolution of complex problems and organizational issues that require a high level of expertise. Partners with Squad Leads and internal stakeholders to support chapter excellence, people development, and performance management.RequirementsStrong functional expertise within the chapter competenceAbility to solve complex problems and organizational issuesExperience with people development, coaching, and feedbackAbility to work closely with Squad Leads and internal stakeholdersExperience supporting performance management and development planningAbility to support hiring, staffing, and succession planningStrong communication and coordination skillsActivitiesDefine professional standards and working methodology within the chapterSupport the resolution of complex problems or organizational issuesDevelop regional people strategy and coach individualsNurture best practices and continuously look for new knowledge and practicesManage monthly, quarterly, and yearly feedback with chapter membersSupport chapter members’ performance management and functional goalsDrive performance improvement programs and applicable disciplinary measuresSupport salary negotiations and promotions through the yearly IPC programCreate and update employee development goals on a quarterly basisConduct capability assessments and identify skill development initiativesDrive the hiring process and ensure chapter staffing and succession pipelineServe as the main point of contact for internal stakeholdersEnsure functional coherence through coordination, training, and knowledge sharingWhy you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.Diversity drives connectionInfobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.Read more about our hiring process.#LI-RA1