Mid-Level Business Operations Analyst | Clients Team

Gympass; Brasil; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Wellhub, formerly known as Gympass, seeks a Mid-Level Business Operations Analyst for its Clients team in Brazil. The role focuses on analyzing incidents, collaborating cross-functionally, and proposing process improvements to enhance service delivery to corporate clients. Join a thriving wellness company committed to supporting employee wellbeing and flexible work culture.

Serviços

Health, dental, and life insurance

Flexible hybrid and full remote work options

Home office stipend

Paid time off and parental leave

Career growth opportunities

Access to onsite gyms and wellness programs

Qualificações

• Experience with SQL technologies like PostgreSQL or MySQL is mandatory.
• Intermediate English proficiency is required.
• Software quality mindsets are a plus.

Responsabilidades

• Conduct incident analysis for CIA squads, identifying anomalies.
• Collaborate with teams to address feature issues and document findings.
• Propose process changes when opportunities are identified.

Conhecimentos

Internal business workflow

SQL

Excel

Intermediate English proficiency

Software quality mindset

Proactive

Collaborative team player

Descrição da oferta de emprego

Mid-Level Business Operations Analyst | Clients Team

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.

*Big news: Gympass is now Wellhub!
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

THE OPPORTUNITY

We are hiring a Mid-level Business Operations Analyst to our Clients team in Brazil!

The Clients (CIA) team is responsible for the products and services currently offered to Wellhub's corporate clients and for the Wellhub for Companies platform.

As a Business Operation Analyst you will be expected to support all CIA squads with CIA-related MAINs, making sure they are properly assessed, answered and assigned. On one side, you will work super close with Product Managers, Tech Leads and Product Designers to raise important product opportunities mapped during the assessments. On the other side, you will also influence Wellhub's relationship and support to clients, once your role directly impacts Wellhub's knowledge base and processes.

This position is crucial for CIA, once it directly affects the efficiency of the team as well as brings visibility of product opportunities that may not have been mapped before.

YOUR IMPACT

• Incident Analysis: Conduct in-depth analysis over the MAINS addressed to all CIA squads, identifying anomalies, providing clarifications and issues root-causes
• Follow-up and address potential changes to the root cause of identified issues. Track the implementation and recommendations to ensure the correctness of the feature
• Cross-Functional Collaboration:
  • Collaboration between the CX, Service Desk and Operations to address potential feature issues
  • Collaboration with Product Manages, Tech Leads and Product designers to raise and discuss product opportunities
• Documentation: Ensure that the services and processes are comprehensively documented. Ensure that the processes, findings, analysis, and resolutions are also documented for later tracking and potential patterns of analysis
• Propositive mood: Propose process changes when such opportunities and identified
• Live the mission: inspire and empower others by genuinely caring for your well-being and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• You know Internal business workflow;
• Experience with SQL technology such as PostgreSQL or MySQL.
• Excel (core functions such as Pivot tables, VLOOKUP, SUMIF, etc.).
• Intermediate English proficiency, comfortable communicating and writing in a professional setting.
• Software quality and test automation mindset. (nice to have)
• Proactive and collaborative team player.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience with SQL and analytical skills are mandatory requirements.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs!

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge.

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page !

And to get a glimpse of Life at Wellhub… Follow us onInstagram @lifeatwellhub and LinkedIn !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

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