Merchant Operations Manager

99; Região Geográfica Intermediária de São Paulo; Presencial; BRL 90.000 - 150.000; Tempo integral

Resumo da oferta

Uma empresa inovadora em soluções de mobilidade busca um Gerente de Operações de Comerciantes para liderar a equipe focada em aprimorar a experiência do usuário e coordenar serviços de entrega. O candidato ideal terá experiência em operações regionais e será responsável por explorar oportunidades de mercado, melhorar a qualidade do perfil dos comerciantes e desenvolver estratégias de marketing. Se você é apaixonado pela indústria de serviços alimentícios e possui habilidade em gestão de projetos, precisamos de você na nossa equipe!

Serviços

Ambiente de trabalho flexível

Oportunidades de crescimento profissional

Benefícios de saúde

Apoio à diversidade e inclusão

Qualificações

• Experiência mínima de 5 anos em operações regionais ou na área de operações de negócios, preferencialmente em serviços de alimentação ou tecnologia.
• Capacidade demonstrada para pensar de forma criativa e estratégica, com ênfase em decisões baseadas em dados.

Responsabilidades

• Supervisionar o desempenho geral do comerciante em termos de qualidade e quantidade.
• Analisar o desempenho dos comerciantes e identificar oportunidades de crescimento.

Conhecimentos

Análise de Dados

Gestão de Projetos

Comunicação

Estratégia

Trabalho em Equipe

Formação académica

Bacharelado em Marketing, Administração de Empresas ou área relacionada

Descrição da oferta de emprego

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About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team/role

We focus on understanding the dynamics of local merchants, enhancing user experience, and coordinating delivery services to ensure seamless operations. With a results-driven mindset and a strong emphasis on cross-functional collaboration, the team drives merchant growth and engagement, refines the user journey, and works closely with delivery partners to improve service quality. We don’t just operate — we manage and grow the local market with precision and purpose.

In this role, you'll be...

• Oversee overall merchant performance in terms of quality, quantity and restaurant performance.
• Signing Strategy: Analyze merchant performance, identify growth opportunities across dimensions, and guide BD teams in acquiring high-value merchants.
• Operation Policies: Adjust policies to improve merchant profile quality, and enhance merchant experience and performance for sustainable platform operations.
• Merchant Marketing: Develop marketing strategies, allocate subsidy resources, and collaborate with BD teams for execution.
• Competition Management: Analyze competition situation, implement exclusive strategies for premium merchants, benchmark against rivals, and improve market share.
• Cross-Team Coordination: Work with the Delivery team to balance supply-demand dynamics and optimize delivery experience.
  
  
  

We're eager to be in touch because you have...

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 5 years of experience in regional operation or business operation field, preferably in food service, consumer goods or tech industry.
• Demonstrated ability to think creatively and strategically, while also being data-driven in decision-making.
• Excellent project management skills, with the ability to handle multiple projects simultaneously, meet deadlines, and adapt to changing priorities.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders with diverse backgrounds at all levels.
• Highly energetic, self-motivated and proactive.
• Passion for the food service industry and understanding the consumer journey.
• Organized and structured, ability to identify business needs
  
  
  

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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