Medical Information Specialist

We’re looking for a Multilingual Medical Information Specialist to join our Medical Information Department. You will be responsible for providing a high-quality Medical Information service via phone and email following full training on designated clients / products. We’re looking for candidates based in Mexico who can speak and write at C1 level in both Spanish and English and we will offer the role on a full time, fully remote basis on a permanent basis.

The day-to-day :

• Answering technical questions received by phone, letter, e mail and fax in respect of designated products in an accurate, confident and professional manner.
• Complying with the specific Working Practices as agreed with clients
• Recognising adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma SOPs and WPs.
• Translating English documents into the target language or vice versa, and delivering these translated responses either on the phone or in writing and quality checking these.
• Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence.
• Logging all enquiries in an accurate, comprehensive and timely fashion
• Managing confidential information in line with Data Privacy regulations
• Maintaining awareness of, and ensuring compliance with, the legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry.
• Performing quality checks on Adverse Events, Product Quality Complaints, correspondence to ensure accuracy in all areas of the job.

We’re looking for :

This is a great opportunity for someone who is familiar with a call center environment and looking to expand their knowledge of the pharmaceutical industry or a brand new graduate looking to start their career in life sciences. You’ll need to hold a completed life science degree to be eligible for the role.

To be successful in this role you will have :

• A completed Pharmacy or life science degree.
• Mother tongue / C1 level in target language and fluency in English.
• Nice to have Spanish Proficiency
• Strong translation skills.
• Excellent phone manner.
• Ability to manage a busy workload and prioritise.
• Ability to work unsupervised.