ME3RJM [NA] Support analyst I

Meta Ventures; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Join Meta as a Support Analyst - Mandarim to provide high-quality technical support and optimize internal systems. Collaborate in a dynamic environment focused on continuous improvement and innovation. Your role will involve managing user access, troubleshooting issues, and enhancing workflows, all while serving a diverse range of internal clients.

Serviços

Opportunities to work with a variety of technologies

Dynamic work environment

Global career paths

Qualificações

• Prior experience in IT support or technical customer service.
• Fluent or native in Mandarin and advanced English (B2/C1 or higher).
• Theoretical or practical knowledge of automation tools is a plus.

Responsabilidades

• Provide technical support to internal users via the company’s ticketing platform.
• Troubleshoot and resolve basic hardware and software issues.
• Create and maintain technical documentation and FAQs.

Conhecimentos

Technical support

Customer service

Analytical skills

Communication

Problem solving

Ferramentas

Windows OS

Office Suite

Descrição da oferta de emprego

We're looking for a tech-savvy, service-oriented professional to join our team as a Support Analyst - Mandarim, offering high-quality technical support while helping improve internal systems and processes.

Key Responsibilities:

• Provide technical support to internal users via the company’s ticketing platform;
• Review support requests and route them to the appropriate team when necessary;
• Continuously contribute to system improvements aimed at automating and optimizing workflows;
• Offer first-level support and configuration for corporate tools and software;
• Manage user access: create, modify, and remove user accounts as needed;
• Troubleshoot and resolve basic hardware and software issues;
• Create and maintain technical documentation and FAQs;
• Gather feedback on processes to identify opportunities for continuous improvement;
• Ensure excellent user support and meet SLA standards for ticket resolution.

Requirements:

• Prior experience in IT support or technical customer service;
• Basic knowledge of hardware (assembly, simple diagnostics) and software (Windows OS, Office Suite);
• Excellent communication skills (written and verbal) and strong customer service mindset;
• Analytical ability to diagnose and resolve technical issues;
• Organized and capable of managing multiple tasks and priorities;
• Proactive attitude with a desire to learn and propose improvements;
• Fluent or native in Mandarin;
• Advanced English (B2/C1 or higher);
• Theoretical or practical knowledge of automation tools (e.g., scripting, RPA, automated testing);
• Strong logical reasoning for technical challenges and scenario analysis.

Nice to have:

• Experience or knowledge in the automotive industry.

Location:

Why grow your career at Meta?

At Meta, we offer:

• Autonomy, clear goals, and a dynamic, challenging work environment;
• Opportunities to work with a variety of technologies and international projects;
• A culture that welcomes new ideas and remote collaboration;
• Global career paths from Brazil to the world;
• National recognition: Great Place to Work – among Brazil’s top employers; One of the top 10 fastest-growing companies in Brazil for the past 3 years (Informática Hoje Yearbook).
• Great Place to Work – among Brazil’s top employers;
• One of the top 10 fastest-growing companies in Brazil for the past 3 years (Informática Hoje Yearbook).

Our Core Values:

• We are people serving people
• We think and act like owners
• We strive for high performance
• We grow and learn together
• We pursue excellence and simplicity
• Innovation and creativity are in our DNA

We value diversity. Everyone is welcome—regardless of background, disability, ethnicity, religion, sexual orientation, appearance, or age. We want you to grow with us in a welcoming, opportunity-rich environment.

Feel like this is your place? Then come #BeMeta!

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Meta IT is a technology and innovation company dedicated to digital transformation (DX). From crafting digital strategies to delivering comprehensive technological solutions, we approach every project with a human-centered perspective.
With 34 years of experience, our global presence extends to over 300 clients across 8 countries. We boast a team of 3,000 professionals spanning 350 cities and 14 countries.

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