Overview
Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, industry leaders share expertise and build authentic community, creating a real sense of belonging while plotting a bold, strategic course of exciting innovations.
Think robust organizational support, increasing levels of investment, and opportunities for personal empowerment and growth. All with a company of strength and stability. We are the future of beauty services. Be part of the transformation.
General Summary & Scope
The Master Stylist is responsible for engaging with guests, consulting on hair care needs, and recommending products and services. They deliver quality professional services with an emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales and productivity), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge.
Principal Duties & Responsibilities
Essential Functions
- Perform hair services including design, haircuts, color, texture, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
- Meet or exceed a weekly sales goal of $1,250 in average sales for hair services and productivity goals by delivering exceptional guest service and contributing to store goals related to retail and service sales, guest loyalty, and retail shrink as set by Ulta Beauty.
- Demonstrate products with guests to drive sales and enhance the guest service experience.
- Support in-store events, promotions, and marketing initiatives to deliver an unrivaled guest experience.
- Stay informed about new and existing industry trends, products, and services; be knowledgeable about ingredients and benefits to better serve guests.
- Maintain prompt, regular attendance.
People
- Develop guest relationships through consultations and appropriate recommendations.
- Serve all guests, including walk-ins, in a timely and efficient manner.
- Partner with skin therapists and the retail team to provide a total-store guest experience.
- Establish professional peer and brand partner relationships to collaboratively deliver an exceptional guest experience.
- Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
- Attend mandatory trainings and meetings for continuous professional development.
Process
- Know and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
- Follow safety, sanitation, and infection control procedures; ensure compliance with state board guidelines.
- Follow established service protocols for a consistent and exceptional guest experience.
- Utilize booking and clientele systems to schedule return services and events.
- Communicate supply needs to the Experience Manager and ensure guest readiness at all times.
- Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, and break areas.
- Adhere to Ulta Beauty dress code.
- Protect company assets by following loss prevention practices and providing exceptional guest service.
- Execute other operational tasks as directed.
Job Qualifications
Education
Experience
- Previous relevant work experience is required
Skills
- Proficiency with latest salon techniques for haircutting, color, styling, texture, treatment, extensions, makeup, and ear piercing (where applicable) or aptitude to develop skills in all service categories.
- Proficiency with equipment and chemicals needed to perform technical work.
- Proficiency to demonstrate, recommend and sell professional hair care and makeup products.
- Developed communication skills.
- Ability to work independently and as part of a team.
- Ability to build and maintain strong customer relationships and clientele.
Special Position Requirements
- Work a flexible schedule including days, evenings, weekends, and holidays.
Working Conditions
- Continuous mobility during shift.
- Continuous lifting and/or moving up to 10 lbs during shift.
- Frequent bending, reaching, and twisting during shift.
- Ability to stand for long periods.
- Continuous coordination and manipulation of objects during shift.
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to determine reasonable accommodations.
About Ulta Beauty
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier destination for cosmetics, fragrance, skincare, hair care, and salon services. We offer more than 25,000 products from about 500 beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow, and makeup services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with applicable laws and local ordinances.
Seniority level
Employment type
Job function
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Industries
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