Manager, Sales Support

HealthEquity; Brasil; Teletrabalho; BRL 525.000 - 619.000; Tempo integral

Resumo da oferta

A leading healthcare services provider is seeking a Sales Support Manager to lead a team of specialists. Responsibilities include managing team performance, addressing escalated issues, and ensuring accurate Salesforce reporting. Ideal candidates will have a Bachelor's degree, 2 years of leadership experience, and a strong sales background. This position offers a salary of up to $116,500 per year and extensive benefits, including remote work flexibility.

Serviços

Comprehensive benefits including medical, dental, vision, and 401(k) match

Uncapped paid time off and paid parental leave

Opportunities for ongoing education and tuition assistance

Qualificações

• Minimum of 2 years of related work experience in telephone sales or insurance sales.
• At least 2 years of experience in a leadership role.
• Strong customer service orientation.

Responsabilidades

• Lead and manage a team of Sales Support specialists.
• Supervise and coach direct reports.
• Process time cards and manage PTO.
• Handle escalated issues and manage email inquiries.
• Perform Salesforce User Acceptance Testing and monitor reports.

Conhecimentos

Sales and marketing knowledge

Customer service orientation

Leadership skills

Problem-solving abilities

Formação académica

Bachelor's Degree or equivalent knowledge

Descrição da oferta de emprego

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity

• Salary up to $116,500 per year
• Eligible for performance-based incentives as part of the total compensation package
• Comprehensive benefits including medical, dental, vision, and 401(k) match
• Uncapped paid time off and paid parental leave
• Opportunities for ongoing education and tuition assistance
• Flexibility to work remotely

Responsibilities

• Lead and manage a team of Sales Support specialists, including hiring, training, and performance evaluations
• Supervise and coach direct reports while maintaining employee documentation and conducting annual reviews
• Process time cards, manage PTO, and oversee training material updates
• Handle escalated issues and manage email inquiries related to direct and broker sales opportunities
• Perform Salesforce User Acceptance Testing (UAT) and monitor Salesforce reports for accuracy

Qualifications

• Bachelor’s Degree or equivalent knowledge in sales and marketing
• Minimum of 2 years of related work experience in telephone sales or insurance sales
• At least 2 years of experience in a leadership role
• Strong customer service orientation and the ability to persuade and reconcile differences
• Experience in the healthcare industry, particularly with brokers and key clients

Preferred Qualifications

• Familiarity with principles and methods for promoting and selling products and services
• Strong active listening skills and effective communication skills, including business presentation abilities
• Deductive and inductive reasoning abilities to solve problems and form conclusions

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