Manager of Customer Success

RightRez (A Mize Company); Rio de Janeiro; Teletrabalho; USD 30.000 - 60.000; Tempo integral

Resumo da oferta

A leading company in automated travel booking technology is seeking a Manager of Customer Success. This full-time, remote position requires managing a Customer Success team, supporting client accounts, and enhancing customer experiences through technical guidance and project management. Ideal candidates will possess experience with airline processes, strong analytical skills, and the ability to build relationships.

Serviços

Comprehensive Benefits Package

Retirement Savings Plan

Paid Holidays

Personal Time Off

Flexible work environment

Qualificações

• Experience with airline reservation processes.
• Strong analytical and troubleshooting skills.
• Ability to understand software functionality in detail.

Responsabilidades

• Manage the Customer Success team, providing training and support.
• Build and maintain relationships with all clients.
• Forecast and track key account metrics.

Conhecimentos

Analytical skills

Troubleshooting skills

Communication

Negotiation

Time management

Organizational skills

Research skills

Descrição da oferta de emprego

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This is a full-time remote role for a Manger of Customer Success. This position will be responsible for managing the Customer Success team as well as having a list of accounts to manage and support as well. This team is responsible for relationships with clients, providing technical support and troubleshooting as needed, and project management. The customer success managers will also be responsible for inside sales, identifying opportunities for growth within existing accounts.

You will be joining a small company that creates and provides automated air travel booking and management technology to an array of leisure and commercial travel firms around the world. Current clients include EF Education, Grand Circle Travel, Gate 1, AAA, Carnival, and many more.

Key Responsibilities

• Effectively manage the Customer Success team, providing training, support, and guidance as needed to help each team member perform well.
• Build and maintain excellent business relationships with all clients
• Ownership over assigned client accounts, providing software support and guidance, and execute strategic growth plans for the account.
• Forecast and track key account metrics
• Manage multiple client support requests, prioritizing to meet client’s needs
• Effectively document client interactions, software issues and defects
• Analyze and recommend client business processes and best practices
• Provide the product team with client needs and feedback
• Train clients to use software effectively
• Plan and execute client implementations of software
• Daily monitoring of production software environments
• Participation in evening/weekend on call rotation
  
  

Benefits You Will Enjoy

• Comprehensive Benefits Package that will include Medical, Dental, and Life insurance plans
• Retirement Savings Plan with company match
• Paid Holidays
• Personal Time Off
• Flexible work environment
  
  

Requirements:

• Experience with the airline reservation processes, the Global Distribution Systems, and Passenger Name Records
• Strong analytical and troubleshooting skills
• Ability to work with and understand software functionality in detail
• Experience troubleshooting proprietary applications
• Ability to work independently utilizing time management and organizational skills to manage multiple tasks and prioritize while consistently meeting deadlines
• Ability to research, create, and document requirements, processes, and technical specifications
• Skilled in partnering, communication, and negotiation in working with various teams and external partners
• Basic knowledge of SQL a plus and APIs a plus

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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