Manager, Implementation

Mastercard Inc.; São Paulo; Presencial; BRL 180 000 - 300 000; Tempo integral

Resumo da oferta

Mastercard Inc. is seeking a Manager, Implementation to lead customer-facing processing implementation projects, ensuring quality and reliability of implementations. You will guide customers through processing rules and documentation, assess needs, and manage multiple projects to successful completion.

The role requires a bachelor’s degree and 3–5 years in IT, with strong PM and payments knowledge. You will collaborate across teams in a fast-paced environment to deliver scalable payment

Qualificações

• Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
• Three to five years of Information Technology system knowledge with network, applications and PM understanding.
• Good understanding of payment processing systems and related testing services.

Responsabilidades

• Provide end-to-end project execution throughout processing implementation projects.
• Assess and document customer needs and corresponding implementation activities.
• Drive customer processing implementation projects following the global project coordination methodology.
• Guide customers through MasterCard processing rules, specifications and documentation.
• Identify and provide processing implementation documentation to be provided by customers; manage multiple projects in parallel.

Conhecimentos

Customer interaction

Verbal & written communication

Project management

Self-motivated learner

Team collaboration

Formação académica

Bachelor’s degree in IT/CS/Business

Descrição da oferta de emprego

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Manager, Implementation Job Overview:

In a customer-facing environment, lead processing implementation projects of a technical and non-technical nature. Deliver standard and some complex implementation activities ensuring quality and reliability of the implementations.

Major Accountabilities:

• Provide end-to-end project execution throughout processing implementation projects.
• Assess and document customer needs and according implementation activities.
• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.
• Guide customers through applicable MasterCard processing rules, specification and documentation
• Identify appropriate processing implementation support documentation (contracts, agreements, forms etc…) to be provided by customers,
• Handle multiple customer processing implementation projects in parallel.

Education :

Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.

Knowledge / Experience:

• Three to five years of “Information Technology” system knowledge, with good understanding of network technology, applications, and project management.
• Strong knowledge in payment transaction processing and industry business principles.
• Good understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles.
• Good understanding of the 4 party model and the full transaction lifecycle for MasterCard brands.

Skills/ Abilities:

• Ability to interact well with the customer
• Good verbal and written communication skills
• Self Starter with a desire to learn independently
• Good project management skills
• Ability to manage change in a technical work environment
• Ability to understand theory /principles with business impact and apply this understanding to the work environment
• Ability to work in a matrixed organizations and cross functional teams
• Ability to provide basic training and overview of the functions within CIS Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.