Manager II, Premier Support Engineering

Datadog; São Paulo; Presencial; BRL 180 000 - 360 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock RSUs

Employee stock purchase plan (ESPP)

Mentor program

Career development

Resumo da oferta

Datadog is seeking a candidate to lead and mentor its Technical Solutions Engineers in a hybrid environment. You will drive performance, oversee training, and build robust onboarding programs to ensure client success.

The role emphasizes data-driven decision making, collaboration with senior leadership, and active participation in the engineering community through open-source contributions.

Qualificações

• Experience leading a team of engineers or technical staff.
• Strong communication and coaching skills.
• Proactive learner with data-driven mindset.
• Some programming experience and Linux basics.
• Active open-source contributor.

Responsabilidades

• Manage and mentor a team of Technical Solutions Engineers.
• Partner with upper management on performance reviews and development plans.
• Oversee onboarding and training for new hires.
• Develop knowledge base and documentation.
• Lead productivity improvement projects.

Conhecimentos

People management

Mentorship

Data-driven decisions

Programming experience

Linux knowledge

Open-source contributions

Descrição da oferta de emprego

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Manage, develop, coach and mentor a team of TSEs who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 600+ integrations
• Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
• Ensure successful training and onboarding of new hires
• Guide the team through technical-training, certifications and additional learning and development needs
• Build out documentation and knowledge base articles for a variety of technologies
• Drive projects or initiatives to improve team productivity, process, or procedure

• Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

Who You Are:

• Passionate about people management and/or mentorship with previous experience leading a team
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
• A tinkerer with some programming experience and a basic knowledge of Linux
• Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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