Manager 2, Premier Support Engineering

United States Digital Space LLC; São Paulo; Presencial; BRL 759 879 - 1 063 830; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Best-in-breed onboarding

Generous global benefits

Intra-department mentor program

New hire stock equity (RSUs)

Employee stock purchase plan (ESPP)

Continuous professional development

Inclusive company culture

Resumo da oferta

Datadog is seeking a dedicated leader to manage a team of Technical Solutions Engineers, driving excellence in client support and platform integrations. You will coach, mentor, and performance-manage while collaborating with upper management on reviews and development plans.

You will also guide training, documentation, and continuous learning across team members. You possess a passion for people leadership, a client-centric mindset, and basic programming with Linux familiarity.

Qualificações

• Must have demonstrated people management and mentoring experience.
• Ability to work with data to drive decisions and improvements.
• Some programming experience and basic Linux knowledge.
• Active contribution to open-source projects and engineering community involvement.

Responsabilidades

• Manage, develop, coach and mentor a team of TSEs who respond to client requests, reproduce and troubleshoot issues, and dive into 600+ integrations.
• Own your team’s accountability and performance—partner with upper management for reviews, plans, and employee relations for direct reports.
• Ensure successful training and onboarding of new hires.
• Guide the team through technical training, certifications and ongoing learning.
• Build documentation and knowledge base articles for various technologies.
• Drive projects or initiatives to improve team productivity, processes, or procedures.

Conhecimentos

Team leadership

Mentorship

Linux basics

Programming experience

Open-source contributions

Descrição da oferta de emprego

We are the company's in-house product experts. The Technical Solutions team enables the company's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to the company.

At the company, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Manage, develop, coach and mentor a team of TSEs who respond to client requests, reproduce and troubleshoot issues, and dive into the company’s 600+ integrations
• Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
• Ensure successful training and onboarding of new hires
• Guide the team through technical-training, certifications and additional learning and development needs
• Build out documentation and knowledge base articles for a variety of technologies
• Drive projects or initiatives to improve team productivity, process, or procedure

• Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

Who You Are:

• Passionate about people management and/or mentorship with previous experience leading a team
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
• A tinkerer with some programming experience and a basic knowledge of Linux
• Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

the company values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with the company.

About the company:

the company is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, the company enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and the company Learning Center.

Equal Opportunity at the company:

the company is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Privacy and AI Guidelines:

Any information you submit to the company as part of your application will be processed in accordance with the company’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at the company AI Guidelines.