Manager I, B2B Sales (Trilingual SPA/ENG/PORT)

Concentrix; Brasília; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A business process outsourcing company is seeking a Manager I, B2B Sales in Brasília. The ideal candidate will lead a sales team to achieve business targets, provide forecasts, and ensure client satisfaction. Ideal applicants must have over 5 years of sales experience and be fluent in both Spanish and English. This is a full-time role with a focus on customer experience and team results.

Qualificações

• 5+ years proven work experience in a sales role.
• 1+ years of experience in a leadership role.
• Must be fluent in both Spanish and English in a professional environment.

Responsabilidades

• Lead the team to achieve specific business targets.
• Provide accurate sales forecasting and ensure CRM data is updated.
• Monitor team productivity and conduct performance reviews.

Conhecimentos

Sales experience

Customer experience

Leadership

Coaching

Fluency in Spanish

Fluency in English

Ferramentas

Salesforce.com

Descrição da oferta de emprego

Job Title:

Manager I, B2B Sales (Trilingual SPA/ENG/PORT)

Job Description

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

You will:

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

• Be a point of escalation for our clients and respond promptly to any issues

• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

• Work with client contact on reporting and forecasting

• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

• Work with client contact on reporting and forecasting

• Coordinate team incentives and Sales Performance Incentive Funds

• Partner and build business relationships with all partners to ensure customer expectations are met

You have:

• 5+ years proven work experience in a sales role

• 1+ years of experience in a leadership role

• Must be fluent in both Spanish and English on a professional environment

• Experience in a BPO environment preferred

• A passion for customer experience and driving team results

• Experience in operations and strategy building

• Excellent Coaching history

• A record of developing and retaining great employees

• Experience maximizing revenue through best practices

• Experience working with Salesforce.com or similar CRM

• Experience finding solutions as a manager

• Change Management skills

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:

Brazilian Portuguese (Required), English

Time Type:

Full time

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