Mainframe Systems Analyst

Volkswagen Group Services South America; São Paulo; Híbrido; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Mainframe Support Specialist, where your expertise will help drive operational excellence in a dynamic environment. You'll be responsible for user management, job monitoring, and troubleshooting in the mainframe area, ensuring smooth operations and timely issue resolution. With a focus on proactive maintenance and resource optimization, this role offers the chance to work with cutting-edge technologies and collaborate with talented professionals. If you're passionate about technology and eager to make an impact, this opportunity is perfect for you!

Qualificações

• 3+ years experience in Mainframe operations with strong troubleshooting skills.
• Proficiency in German (B2 or higher) and English (B1 or higher) is required.

Responsabilidades

• Manage user access and troubleshoot job issues in the mainframe environment.
• Monitor system resources and optimize performance using tools like Icinga.

Conhecimentos

Mainframe Operations

CICS

JCL

DB2/SQL

Logfile Handling

ITIL Certification

Formação académica

Bachelor in Computer Science

Bachelor in Information Technology

Bachelor in Management Information Systems

Bachelor in Computer Engineering

Ferramentas

Icinga/Thruk (Nagios)

RACF

Descrição da oferta de emprego

Job description

Volkswagen Group Services has the purpose of providing specifics services to VW Group companies, ensuring excellence in our deliveries, and focusing on the strategic needs of each client. In 2023 we started our South America operation, and we are looking for talented and engaged professionals who want to embark on this journey with us.

Main responsibilities

Main responsibilities:

Consolidated Tasks for 1.5-Level Support in the Mainframe Area.

1. User and System Access

• User Management:

o Creating and editing user accounts, particularly using security solutions like RACF.

2. Monitoring and Troubleshooting

• Job Monitoring:

o Checking the status of jobs (e.g., with BETA92 or TWCP), identifying and partially resolving blocked or failed jobs.

o Interpreting and performing initial troubleshooting for common ABEND codes and return codes, such as S0C4 or S0C7 for example.

• JCL Troubleshooting:

o Analyzing and correcting basic JCL errors, especially misconfigured job scripts.

o Adjusting job control statements (e.g., JOB, EXEC, DD) for common errors.

• Ticket Handling:

o Creating and managing service tickets, documenting issues, and escalating to 3rd Level Support if deeper analysis is required.

• Dialogue monitoring:

o Validating the functionality of dialogbased applications (using e.g. CICS or IMS)

• Queue and transaction monitoring:

o Monitoring queues for overflow and stuck messages

o Validating the status of transactions and programs

3. Resource Management and System Monitoring

• System Resource Monitoring:

o Checking and optimizing resources like CPU, memory, and I/O using tools like Icinga/Thruk (Nagios).

o Handling issues caused by resource bottlenecks without requiring deep system-level interventions.

4. Application and Infrastructure Support

• Application Issues:

o Supporting the use of mainframe applications, handling simple inquiries regarding batch processes, dialogue-displays, reports, or standard programs.

o Resolving issues related to the use of DB2 and other mainframe databases or applications, without the need for deep technical interventions typically requiring 2nd-Level analysis.

• Database Issues:

o Investigating and performing basic troubleshooting for DB2 or other databases, primarily in connection with common application errors.

5. Complexe Troubleshooting

• Job Rescheduling and Restart:

o Restarting failed jobs and adjusting job control statements, especially for common error causes such as incorrect input data or resource conflicts.

6. Proactive Maintenance

• Performing regular maintenance tasks, such as system optimization and routine software updates, without deep system-level changes or interventions.

Requirements and skills

Experience required:

• +3 years Mainframeoperations

Required systems:

• CICS

• ISPF

• JCL

• DB2/SQL

• Logfile Handling

• Erfahrung ITSM Prozesse

• ITIL Zertifizierung

Education:

• Bachelor degree in Computer Science, Information Technology, Management Information Systems, Computer Engineering.

Qualification:

• German proficiency (Speak, Read, Write) - B2, C1 or C2.

• English - B1, B2, C1 or C2

• Preferable certification from IBM mainframe platforms, COBOL, JCL, CICS, DB2 and other simmilar ones

Additional information

Hiring CLT, hybrid or remote working model.