Machine Learning Engineer, CX Intelligence

Coinbase; Brasil; Híbrido; BRL 313 110 - 382 690; Tempo integral

Resumo da oferta

Coinbase is seeking an experienced ML/AI engineer to architect multi-agent systems and scale integrations that connect LLMs with internal Coinbase APIs and third-party tooling. You will develop automated evaluation pipelines for AI agents and implement RAG, fine-tuning, and prompt engineering to ensure accurate, compliant responses.

The role requires strong Python skills, experience with microservices and vector databases, and the ability to explain complex model trade-offs to CX, Legal, and

Qualificações

• 3+ years building ML/AI systems in production.
• Experience with agentic Loop / ReAct based systems.
• Strong Python and microservices experience.
• Ability to explain trade-offs to non-technical stakeholders.

Responsabilidades

• Architect multi-agent systems to automate complex customer support.
• Build and scale integrations connecting LLMs to internal APIs and tools.
• Develop automated evaluation pipelines for AI agents in production.
• Implement RAG, fine-tuning, and prompt engineering for compliant responses.
• Ship production-grade Python services with low latency.
• Collaborate with design and product to translate business logic into agent procedures.

Conhecimentos

ML AI prod

Agentic systems

Python microservices

LangGraph ADK

LLM lifecycle

Context management

Formação académica

Bachelor's degree in CS or related

Ferramentas

Pinecone

Weaviate

Pydantic

JSON mode

Descrição da oferta de emprego

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote‑first, but not remote‑only company. Expect to get together quarterly for intense in‑person working sessions called “surges.” learn more about working at Coinbase.

What you'll do:

• Architect multi‑agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end‑to‑end.
• Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third‑party tooling.
• Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non‑deterministic AI agents in production.
• Implement RAG, fine‑tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies.
• Ship production‑ready Python services that are resilient, low‑latency, and capable of handling Coinbase‑scale traffic across asynchronous microservices.
• Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture.

Required Skills and Experience:

• 3+ years building and scaling ML/AI systems in production, with demonstrated experience implementing agentic "Loop" or "ReAct" based systems where AI takes actions autonomously.
• Deep understanding of the LLM lifecycle including context window management, token optimization, structured output parsing (Pydantic, JSON mode), and multi‑agent orchestration frameworks (LangGraph, Google ADK, or similar).
• Strong proficiency in Python with hands‑on experience in microservices architecture, asynchronous programming, high‑throughput APIs, and vector databases (Pinecone, Weaviate, or equivalent).
• Demonstrated ability to explain model behaviors and technical trade‑offs to non‑technical stakeholders across CX, Legal, and Product teams.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business‑ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job ID: P77545

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):: R$347.900 BRL - R$347.900 BRL

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view thetutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
• AI Disclosure: Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. Coinbase will not use AI to make decisions impacting employment.