Senior Machine Learning Engineer, CX Intelligence

Omaze; Brasil; Presencial; BRL 409 950 - 501 050; Tempo integral

Resumo da oferta

Coinbase is seeking a Machine Learning Engineer on the CX Intelligence team to build the AI-powered conversational systems that connect Help Center, chatbots, and agent workflows. You will lead the design of a unified orchestration layer coordinating vendor AI, internal multi‑agent systems, and human participants to improve customer support at scale.

You will develop production Python services and drive cross-functional collaboration across CX, Engineering, and Conversation Design, ensuring

Qualificações

• 5+ years of professional experience in machine learning and software engineering.
• Experience shipping production-grade ML services at scale.
• Hands-on with modern AI architectures and the generative AI ecosystem (LLMs, deep learning).
• Proficiency in Python with production-grade code.
• Ability to write technical design documents and present ML system architectures to stakeholders.
• Responsible AI practices with human oversight.

Responsabilidades

• Architect and deploy the orchestration layer that manages state transitions and routing across vendor and internal LLM frameworks in a distributed environment.
• Build production-grade Python services bridging ML research with customer-facing products.
• Lead end-to-end ML initiatives from design through delivery, managing priorities and trade-offs.
• Establish best practices for system design, coding standards, and AI/ML workflows.
• Mentor engineers on architectural integrity and modern AI/ML patterns.
• Conduct design reviews to ensure security, scalability, and performance.

Conhecimentos

Python

LLMs frameworks

NLP

Technical writing

Responsible AI

Ferramentas

LangGraph

LangSmith

Google ADK

Vertex AI

AWS Bedrock

Descrição da oferta de emprego

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough\", you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As a Machine Learning Engineer on the CX Intelligence team within Enterprise Applications and Architecture, you'll build the AI-powered conversational systems that connect Coinbase's Help Center, chatbots, and agent workflows. The team owns the multi-agent platform powering Coinbase Chat and agent tooling, partnering with Conversation Design, CX, and Engineering to deliver secure, scalable automated support. You'll lead the design and implementation of a unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants, directly improving how millions of customers get help.

What you'll do:

• Architect and deploy the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment.
• Build production-grade Python services that bridge advanced ML/AI research with reliable, measurable customer-facing products.
• Lead end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery.
• Establish best practices for system design, coding standards, and AI/ML development workflows across the team.
• Mentor engineers on architectural integrity and modern AI/ML patterns, raising the technical bar for the broader team.
• Conduct design reviews to ensure every feature meets Coinbase's standards for security, scalability, and performance.

Required Skills and Experience:

• 5+ years of professional experience in machine learning and software engineering, with a track record of shipping production-grade ML services at scale.
• Hands‑on expertise building with modern AI architectures (LLMs, deep learning) and the generative AI ecosystem, including frameworks such as LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock.
• Deep proficiency in Python with demonstrated ability to write clean, maintainable, highly‑tested production code.
• Specialized knowledge in at least one domain: NLP, information retrieval, computer vision, or advanced statistical modeling.
• Proven ability to write technical design documents and present ML system architectures to cross‑functional stakeholders, translating complex technical concepts for non‑technical audiences.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business‑ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Pay Transparency Notice:

The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):

R$455.500—R$455.500 BRL

• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.