Logistics Manager, Fulfillment Center

Amazon; Brasília; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global logistics company in Brasília seeks a Logistics Manager to oversee carrier management specialists, analyze operational data, and ensure high levels of customer satisfaction. The ideal candidate will have a Bachelor's degree, performance management experience, and advanced English skills. This position requires flexibility to work weekends and holidays.

Qualificações

• Experience in employee and performance management.
• Advanced English skills required.
• Ability to work flexible schedules including weekends and holidays.

Responsabilidades

• Manage carrier relationship specialists and oversee their performance.
• Analyze data to identify trends and take action.
• Serve as a liaison between internal and external stakeholders.
• Manage operational metrics and suggest improvements.
• Address operational issues and identify root causes.
• Work during weekends and holidays as needed.

Conhecimentos

Carrier relationship management

Data analysis and presentation

Operational metrics tracking

Problem-solving

Effective communication

Flexibility in work hours

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Description

Amazon logistics team are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry. Amazon's transportation teams work to ensure the delivery packages globally for customers around the world. Whether its items large or small, we find solutions to make sure we are delivering on our promise for customers.

The Logistics Manager is responsible for managing a team of carrier management specialists monitoring carriers performance, compliance, planning weekly and 12-week operational capacity plan in coordination with internal as well as external stakeholders. The role requires someone who has a larger picture of customer experience in mind and high willingness to take ownership. The role also requires a candidate who has skills in identifying patterns along with ability to scrutinize details and suggest solutions to deviations.

Key job responsibilities

• Select, train and manage carrier relationship specialists

• Accumulate data from various sources and identify the relevant data out of it and present in a way that would help take action

• Foresee implications based on current data and trend and take necessary actions

• Be organized, apt and prompt in notifying the situation and updating the same

• Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy

• Dive Deep on operational issues root causes;

• Create and track operational metrics

• Willing to work during weekends/holidays

Basic Qualifications

• Bachelor's degree or equivalent

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Employee and performance management experience

• Advanced English Skills

Preferred Qualifications

• Performance metrics, process improvement or lean techniques experience

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