Logistic Strategy and Operation Manager

Keeta; São Paulo; Presencial; BRL 150.000 - 200.000; Tempo integral

Resumo da oferta

A leading company in Brazil is seeking a Head of Delivery Safety to build a comprehensive safety framework for last-mile delivery operations. This role focuses on ensuring the safety of delivery partners through innovative technology and collaboration with local stakeholders. Candidates should have extensive experience in risk control, particularly in emerging markets, and a deep understanding of local contexts. Fluency in English is required, with Portuguese proficiency preferred.

Qualificações

• Over 8 years of experience in risk control with multinational companies.
• Expertise in public-private sector collaboration and innovation.
• In-depth understanding of Brazilian social and cultural contexts.

Responsabilidades

• Build and execute a safety management framework for last-mile delivery.
• Develop a real-time safety monitoring system for delivery partners.
• Establish an efficient on-call mechanism for managing safety incidents.

Conhecimentos

Cross-border risk control

Public-private sector collaboration

AI prediction

Biometric recognition

Fluent in English

Proficiency in Portuguese

Descrição da oferta de emprego

Position Title: Head of Delivery Safety | Brazil

Core Responsibilities: In the dynamic emerging market of Brazil, you will be responsible for building and executing the safety management framework focused specifically on last-mile delivery scenarios. This role ensures the physical safety of delivery partners and minimizes risks during order fulfillment through data-driven decision-making, technology integration, and effective collaboration with local stakeholders. 1. Delivery Safety Strategy Architecture

• Build a comprehensive safety framework for delivery operations, covering risk prevention, incident response, and post-event review.
• Localize and deploy core safety technologies, including real-time risk alerts, rider biometric authentication, and route risk evaluation.
• Work closely with product and operations teams to embed safety standards into platform processes, tools, and training.

2. Rider Safety Risk Management

• Develop a real-time safety monitoring system for delivery partners in high-risk zones, leveraging Location-Based Services and historical incident data.
• Design and maintain a rider-facing safety toolkit (e.g., SOS features, emergency contacts, safety tips) within the app.

3. Incident Response & Emergency Handling

• Establish an efficient on-call mechanism and SOP for managing safety incidents, ensuring rapid response and clear accountability.
• Collaborate with local law enforcement when serious incidents occur; maintain escalation protocols and response partnerships in key cities.

4. Field Operations & Local Safety Support

• Build and lead a local safety operations team with presence in core operational cities, providing frontline support during incidents and safety checks.
• Monitor safety performance metrics (e.g., incident rate, response time, user complaints) and drive continuous improvement.

Qualifications:

• Over 8 years of cross-border risk control experience with multinational companies, including successful cases of building security systems from the ground up in emerging markets.
• Expertise in public-private sector collaboration and innovation, having led national-level data interoperability projects or promoted safety legislation.
• Technical insights: deep application of LBS risk control, AI prediction, biometric recognition, and other technologies to address complex security challenges.
• In-depth understanding of Brazilian social and cultural contexts, with the ability to design localized solutions for specific local issues.
• Ability to establish mutually beneficial safety mechanisms in legally ambiguous areas.
• Fluent in English, with proficiency in Portuguese a plus.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Information Services

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