Lifecycle Marketing Manager

Optery; Brasil; Teletrabalho; BRL 404 000 - 454 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401k program with employer match

Paid time off

Resumo da oferta

Optery is seeking a Senior Lifecycle Marketing IC to own end-to-end CRM, onboarding, activation, engagement, and renewal programs. You will design journeys, build campaigns, write or direct copy, run experiments, and report outcomes.

You’ll work across activation, retention, and expansion, using Customer.io or similar platforms, with a focus on data-driven optimization, AI-assisted workflows, and cross-functional collaboration to drive subscription growth.

Qualificações

• 5+ years of hands-on lifecycle/CRM/retention or email marketing experience for a subscription-based service.
• Fluency in modern marketing automation platforms including segmentation, workflows, and templating languages.
• Strong copy instincts and ability to test vs. debate.
• Comfort with data: define metrics, pull reports, interpret results (SQL a plus).
• Understanding of email deliverability and compliance basics.
• Experience with AI in current workflows.
• Builder mindset: own a function, not just execute tickets.

Responsabilidades

• Own lifecycle marketing roadmap across activation, conversion, retention, and expansion.
• Build, launch, and iterate automated campaigns in our marketing automation platform (Customer.io and equivalents).
• Own in-app messaging and transactional communications with product/engineering.
• Develop and optimize push notification strategy with cross-channel coordination.
• Develop segmentation/personalization using behavioral data and dynamic content.
• Run a disciplined experimentation program with A/B tests and clear measurement.
• Manage email deliverability, list hygiene, and suppression strategy.
• Collaborate with analytics to measure lifecycle performance and tie to revenue outcomes.
• Coordinate messaging with paid acquisition, product, and support teams.

Conhecimentos

Lifecycle marketing

CRM & retention

Email marketing

Marketing automation

Copywriting

Data analysis (SQL)

A/B testing

AI in marketing

Ferramentas

Customer.io

Iterable

Braze

Klaviyo

Descrição da oferta de emprego

About The Role

You'll own lifecycle marketing at Optery end-to-end: email, in-app messaging, and push notifications across the full customer journey. This includes onboarding, activation, engagement, upgrade/cross-sell, renewal, churn prevention, and win-back. This is a senior IC role with full ownership of strategy and execution: you'll design the journeys, build the campaigns, write (or direct) the copy, run the experiments, and report on the results.

What You'll Do

• Own the lifecycle marketing roadmap: map the customer journey and identify the highest-impact opportunities across activation, conversion, retention, and expansion
• Build, launch, and iterate on automated campaigns and triggered flows in our marketing automation platform (we use Customer.io; equivalents include Iterable, Braze, or Klaviyo)
• Own in-app messaging and transactional-adjacent communications in partnership with product and engineering
• Build and optimize mobile push notification strategy: permission opt-in flows, triggered and campaign-based pushes, frequency capping, and coordination with email so channels complement rather than compete
• Develop segmentation and personalization strategies using behavioral and account data, including dynamic templating and conditional content logic
• Run a disciplined experimentation program: A/B tests on sequences, subject lines, timing, and offers, with clear holdouts and measurement
• Manage email deliverability, list hygiene, and suppression strategy to protect sender reputation
• Partner with analytics to instrument and measure lifecycle performance (we use Amplitude and connect campaigns to revenue outcomes
• Collaborate with paid acquisition, product, and support teams so messaging is coordinated across the entire customer experience

What We're Looking For

• 5+ years of significant hands-on experience owning lifecycle, CRM, retention, or email marketing programs, ideally for a subscription-based service.
• Fluency in a modern marketing automation platform (e.g., Customer.io, Iterable, Braze, Klaviyo) including segmentation, triggered workflows, and templating languages like Liquid
• Strong copy instincts: you can write clear, persuasive messaging and know when to test rather than debate
• Comfort with data: you can define your own metrics, pull your own reports, and interpret results honestly (SQL and product analytics experience are a plus)
• Understanding of email deliverability fundamentals and compliance (CAN-SPAM, GDPR/CCPA basics)
• Experienced with AI and actively leveraging it in your current workflows
• A builder's mindset: you're energized by owning a function, not just executing tickets
• Bonus: experience in privacy, security, or consumer subscription products; experience with both B2C and B2B messaging

Location

While Optery is a fully-remote global team, this position is based in the United States and is required to work regular U.S. business hours, i.e. in the U.S. Eastern, Central, Mountain, and/or Pacific time zones.

Compensation & Benefits

• Base salary: $80K - $90K
• Great health, dental, and vision insurance
• 401k program with employer match
• Paid time off policy

Equal Opportunity

Optery values diversity and is an equal opportunity employer. Optery does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Compensation Range: $80K - $90K