Líder de Turno (Shift Manager)

Amazon; Indaiatuba; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está em busca de um Gerente de Turno SPC para liderar operações em um ambiente dinâmico e colaborativo. Este papel crucial envolve supervisionar a equipe e garantir a eficiência no processamento de pedidos, enquanto se trabalha com métricas de desempenho e soluções práticas para problemas complexos. Se você tem experiência em gestão e está pronto para enfrentar desafios em um ambiente que valoriza a criatividade e a colaboração, esta é uma oportunidade emocionante para você. Junte-se a uma equipe que está mudando a forma como os clientes interagem com a logística e faça parte de um futuro promissor.

Qualificações

• Experiência em gestão de equipes e desempenho.
• Capacidade de trabalhar em um ambiente dinâmico e ambíguo.

Responsabilidades

• Gerenciar operações em um Centro de Processamento de Vendedores.
• Liderar reuniões e alocar tarefas para a equipe.

Conhecimentos

Gestão de desempenho

Análise de métricas

Resolução de problemas

Comunicação

Gerenciamento de projetos

Formação académica

Bacharelado

Ferramentas

Software de gerenciamento de operações

Ferramentas de comunicação

Descrição da oferta de emprego

First Mile team is looking for an SPC Shift Manager to join the team in our Seller Processing Center in Indaiatuba-SP.

Our logistics teams are changing the way we interact with customers around the globe every single day, solving some of the biggest logistical challenges facing not just Amazon but the entire industry.

Amazon’s transportation teams work to ensure the delivery of packages globally for customers around the world. Whether it’s items large or small, we find solutions to make sure we are delivering on our promise to customers.

As an SPC Shift Manager, you’ll have responsibility for the operation in a Seller Processing Center, providing leadership to Team Leads, Operators, and Delivery Service Providers, as well as managing relationships with external agencies and their performance. You will wear many hats and work in a highly collaborative environment that’s more like a start-up than a big company. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous, fast-paced, dynamic environment.

If you have a quality-focused, customer-obsessed industry background that includes experience working in a fast-paced, ever-changing, and ambiguous environment, we'd love to hear from you.

Key job responsibilities

The role entails:

1. Being based in one of our SPCs, working night and day shifts. Amazon runs a 24/7 operation; therefore, working in shifts, including weekends and holidays, will be part of this role;
2. Overseeing the operation that focuses on picking up Amazon orders from sellers and sending them to last-mile stations for delivery to customers;
3. Supporting your team of operational leaders in the daily management of the SPC. This includes allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers;
4. Working with KPIs such as On-Time Dispatch, First Day Pickup Success, and enhancing customer service;
5. Thinking analytically about project management with attention to detail, the ability to influence others, and exceptional organizational skills;
6. Being obsessed with metrics and diving deep to find root causes quickly to drive improvements;
7. Finding practical and simple solutions to complex problems without sacrificing quality or core functionality. Utilizing exceptional problem-solving and communication skills to influence business and technical audiences;
8. Providing day-to-day support during the rollout/implementation of new systems/processes and gathering feedback;
9. Mapping business requirements, understanding business processes, studying and analyzing workflows, and designing solutions;
10. Continuously utilizing software and hardware tools to ensure normal day-to-day operations. Ensuring that associates have the proper tools to perform their jobs and coordinating repair or replacement when needed;
11. Communicating daily metrics and reporting exceptions to other departments in Operations and throughout Amazon as necessary;
12. Being available to work a variety of hours as business demands, including overnight, weekends, and holidays.

BASIC QUALIFICATIONS

1. Bachelor's degree;
2. Employee and performance management experience;
3. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays;
4. Intermediate English and Fluent Portuguese.

PREFERRED QUALIFICATIONS

1. Performance metrics, process improvement or lean techniques experience.

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