Lenovo Technical Support Premier

Lenovo; Indaiatuba; Híbrido; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Premier Technical Support Specialist, where you will play a crucial role in delivering exceptional support to customers. This hybrid position allows you to work both in the office and remotely, providing the flexibility needed for a modern work-life balance. You will be responsible for diagnosing technical issues and ensuring customer satisfaction through effective communication and problem-solving. If you are passionate about technology and eager to learn, this role offers a fantastic opportunity to grow within a dynamic team dedicated to innovation and excellence.

Qualificações

• Technical role focused on resolving customer issues.
• Requires strong communication skills for customer interaction.

Responsabilidades

• Provide technical support via e-ticket, email, chat, and phone.
• Diagnose and resolve hardware/software issues for customers.
• Document all interactions in Lenovo's CRM.

Conhecimentos

Diagnosing technical issues

Troubleshooting hardware and software

Customer communication

Documentation skills

Intermediate English

Intermediate Spanish

Formação académica

Technical degree or equivalent experience

Ferramentas

Lenovo CRM

Descrição da oferta de emprego

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Lenovo Premier Support is the top service offered by Lenovo to their customers. As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide.

This position is a technical role within the Premier Technical Team that supports Brazil, with work place in São Paulo or Indaiatuba (portuguese language). In this role, you will be delivering our best-in-class support to Lenovo’s customers.

As part of your work, you will provide support via e-ticket, email, chat and phone, while accurately diagnosing reported problems within our client’s product environment (commercial notebooks, desktops, tablets, smart and AR/VR devices), dispatching parts and service to customer sites as needed.

You will also be handling customer escalations with support from our Level 2 Engineers and Technical Account Managers as needed. The ideal candidate will be highly technical and have an inner drive to learn even more as part of a growing team, and also will have high developed communications skills (verbal and written) to deal with customers at any level.

Key Functional Skills:

• Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service related issues

• Troubleshoot to identify hardware and software issues in many different customer environments.

• Advise and educate customers through a combination of experience/documentation to ensure a solution.

• Translate complex technical details/instructions to each customers level

• Provide closed loop feedback on recurring issues with teammates and relevant engineering staff

• Work with Technical Account Managers (TAM) to monitor and track issues to ensure accurate resolution.

• Actively monitor case workload and drive to closure within SLA’s.

• Document all the interactions in Lenovo´s CRM

• Intermediate level of English and Spanish

•Hybrid role in our offices in Indaiatuba: 3 times a week in the office and 2 times remotely.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

If you require an accommodation to complete this application, please [e-mail]