Lead Technical Account Manager

dynaTrace software GmbH; São Paulo; Presencial; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

As a Lead Technical Account Manager at a leading software company, you will build and maintain relationships with strategic customers, ensuring the successful deployment of products. You will mentor other team members and engage with customers to maximize their value from the software solutions. This role requires strong leadership, communication skills, and a deep understanding of customer needs and technology.

Serviços

Global career development program

Innovative technology environment

Diverse international team

Qualificações

• 5+ years of relevant work experience.
• Demonstrable leadership experience.
• Subject Matter Expert in Dynatrace or similar platforms.

Responsabilidades

• Mentor and support other Technical Account Managers.
• Advise customers as a subject matter expert.
• Participate in Monthly and Quarterly Business Reviews with customers.

Conhecimentos

Fluency in Portuguese

Fluency in English

Leadership

Presentation skills

Time management

Customer service orientation

Formação académica

Bachelor's degree in Computer Science

Ferramentas

AWS

Azure

k8s

Descrição da oferta de emprego

Your role at Dynatrace

As a Lead Technical Account Manager, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s highest strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers regard TAMs as experts and rely on you to guide them to maximize value from their Dynatrace solutions. You will also mentor and support other Technical Account Managers, collaborating with them and customers to ensure success.

Responsibilities and Duties:

• Coach, mentor, and provide feedback to other CSEs, offering tactical recommendations.
• Exceed customer expectations and exemplify our Core Values.
• Advise and guide customers as a subject matter expert to ensure product adoption and growth.
• Act as the customer’s advocate, understanding their goals and suggesting solutions.
• Serve as a frontline technical resource for best practices and customer inquiries.
• Engage with customer support to resolve issues promptly.
• Participate in product roadmap discussions as a customer advocate.
• Prepare for and participate in Monthly and Quarterly Business Reviews with customers.
• Maintain up-to-date knowledge of Dynatrace products and services.
• Document best practices for developing and using Dynatrace.
• Collaborate with support engineers, PMs, and R&D to resolve issues efficiently, advocating on behalf of customers.
• Provide insights and technical credibility to understand issues and workarounds.
• Analyze support ticket trends to develop success plans and enablement strategies.
• Deeply understand customers’ infrastructure, architecture, and requirements to facilitate resolution.

What will help you succeed

Qualifications and Skills:

• Bachelor's degree in Computer Science, IT, or equivalent experience.
• 5+ years of relevant work experience.
• Fluency in Portuguese and English with strong communication skills.
• Demonstrable leadership experience.
• Experience with large enterprise customers and executive engagement.
• Leadership, mentorship, and organizational skills.
• A history of exceeding expectations for teams and customers.
• Excellent presentation and relationship-building skills.
• Strong time management and self-direction.
• Subject Matter Expert in Dynatrace or similar observability platforms.
• Willingness to learn new technologies and resolve complex issues.
• Relevant industry certifications (AWS, Azure, k8s, etc.).
• Technical understanding of SaaS industry.
• Familiarity with technologies like cloud platforms, web servers, server-side tech, mobile, DevOps tools, and ITSM platforms.
• Customer service orientation, teamwork, adaptability, and initiative.
• Strategic thinking and tactical execution skills with high customer satisfaction.
• Self-learner with ability to build professional networks.
• Willingness to travel to the US once a year and visit customers in Brazil.
• Relevant Dynatrace certifications preferred.

Why you will love being a Dynatracer

• Work with innovative technology in a one-product company serving large enterprises globally.
• Engage with cutting-edge tech and creative teams.
• Be part of an environment that fosters innovation and growth.
• Enjoy a global career development program tailored to your potential.
• Join a diverse, international team with English as the corporate language.