Lead Order Management

Harley-Davidson; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in the automotive industry is looking for a Lead Order Management specialist to oversee and improve the order management processes for LATAM. The role includes managing logistics operations, collaborating with global teams, and ensuring timely order fulfillment while fostering a culture of continuous improvement and customer-centricity.

Serviços

Annual bonus programs

Employee discounts on motorcycles and related products

Qualificações

• Experience in order management and logistics, preferably in automotive.
• Strong understanding of demand and supply planning processes.
• Demonstrated success in leading teams and managing multiple projects.

Responsabilidades

• Lead the end-to-end order-to-cash process in LATAM.
• Monitor and analyze KPIs to identify trends and opportunities.
• Ensure compliance with trade regulations across LATAM markets.

Conhecimentos

Logistics

Order Management

Supply Chain

Communication

Team Leadership

Project Management

Fluent in English

Spanish

Formação académica

Bachelor’s degree in business, Supply Chain, or Logistics

MBA or equivalent

Ferramentas

ERP systems (e.g., SAP, Oracle)

Descrição da oferta de emprego

Auto req ID:37760
Title:Lead Order Management
Job Function:Product Management
Location:SAO PAULO
Additional Location:
Company:Harley-Davidson Motor Company
Full or Part-Time:Full Time

At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

Our International Markets are focused on creating an inclusive and expanding rider community that appeals to new and existing riders. We strive to deliver an H-D experience with an unequivocal customer focus.

From the UK to Singapore and many places in between, our employees are essential to our success. Our efforts are concentrated on the highest priority markets, primarily North America, Europe and parts of Asia Pacific. We have concentrated our resources in-market for maximum impact in line with our future strategy. Our regional offices and in-market teams have the freedom within a clearly defined framework to make decisions to drive their business. In-market teams are agile and equipped to understand consumer needs, provide focused attention to dealers, and respond more quickly to local market conditions.

Job Summary

This role is responsible for executing operational strategies related to Vehicle / Parts, Accessories & Merchandise Order Management. This role will ensure the order-to-cash cycle is effectively executed. This role, depending on location, may also execute all inter-company transactions for Vehicles / Parts, Accessories & Merchandise. This role will also proactively lead continuous improvement efforts to improve the order management processes and systems and collaborate extensively with similar functions in other regions across the globe.

Job Responsibilities

• Lead and manage the end-to-endorder-to-cash processfor LATAM, ensuring timely and accurate order fulfillment.
• Overseelogistics operations, including shipping, customs, and delivery coordination across multiple countries.
• Collaborate with regional and global teams ondemand and supply planning, ensuring alignment with sales forecasts and inventory availability.
• Act as a key point of contact for internal stakeholders, distributors, and third-party logistics providers.
• Monitor and analyze KPIs to identify trends, risks, and opportunities for process improvement.
• Successfullycoordinate and support multiple projects simultaneously, including system upgrades, process automation, and regional initiatives.
• Ensure compliance with trade regulations and internal policies across all LATAM markets.
• Foster a culture of continuous improvement, collaboration, and customer-centricity within the team.
• Deliver clear, concise, and effective communication across all levels of the organization.

Education Requirements Bachelor's Degree Required Education Specifications

Bachelor’s degree in business, Supply Chain, Logistics, or related field; MBA or equivalent is a plus.

Experience Requirements

Required

• Experience in order management, logistics, or supply chain operations, preferably in the automotive or consumer goods industry.
• Proven experience managingorder-to-cash cyclesand working withERP systems(e.g., SAP, Oracle).
• Strong understanding ofdemand and supply planningprocesses.
• Demonstrated success inleading teamsand managingmultiple projectsin a fast-paced, multicultural environment.
• Fluent inEnglish; Spanish is a strong advantage.
• Excellent interpersonal, organizational, andcommunication skills.

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles andrelated products, general merchandise, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson (here).

Direct Reports:Yes
Travel Required:0 - 10%
Visa Sponsorship:This position is not eligible for visa sponsorship
Relocation:This position is not eligible for relocation assistance