Lead Client Solutions Manager (CS Lead) - Finance - Brazil

TikTok; São Paulo; Presencial; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A leading company is seeking a detail-oriented Lead Client Solutions Manager to join their Client Solutions Team in Brazil. This role focuses on driving revenue through strategic client relationships and optimizing advertising solutions. The ideal candidate will have extensive experience in account management, strong analytical skills, and a proactive approach to client service. Join a dynamic team committed to inspiring creativity and delivering exceptional service to clients.

Qualificações

• At least 5 years of experience in account management or client services.
• Experience managing key accounts across diverse industries.

Responsabilidades

• Define client strategies and engagement cadences.
• Lead regular strategic business reviews to build long-term client relationships.
• Analyze campaign performance data to offer clients data-driven insights.

Conhecimentos

Account Management

Client Services

Data Analysis

Proactive Attitude

Bilingual (English, Portuguese)

Ferramentas

Excel

SQL

Descrição da oferta de emprego

Lead Client Solutions Manager (CS Lead) - Finance - Brazil

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Lead Client Solutions Manager (CS Lead) - Finance - Brazil

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Responsibilities

About the team

We are looking for a customer service, detail-oriented Lead Client Solutions Manager to join our Client Solutions Team for Traditional Finance clients. The Lead Client Solutions Manager is a crucial member of our growing Global Business Solutions team that supports our sales team in meeting its objectives and providing best in class customer service to clients, both internally and externally. The Lead Client Solutions Manager role is responsible for partnering with the sales team to drive revenue by negotiating and optimizing complex opportunities and using data and analytics to build a consultative solution for our customers. The Lead Solutions Manager team will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers, leveraging our unique ad product suite.

You Will

• Define client strategies and engagement cadences through learning agendas, measurement solutions, and product adoption, proactively ensuring the achievement of annual goals.
• Lead regular, strategic business reviews to build long-term client relationships in complex industries.
• Understand client journeys and objectives, addressing them with TikTok solutions and identifying optimization opportunities.
• Drive education on product and company updates, sharing relevant best practices with clients or agencies.
• Identify and develop relationships with key Points of Contact (POCs) at clients and agencies, ensuring synergy and knowledge exchange within hierarchical environments.
• Align and conduct conversations with cross-functional teams including PSO, MarSci, MI, SolEng, TPS, and Partnerships.
• Lead technical and strategic conversations to achieve performance results, grow investments, and expand branding through business and media connectivity.
• Analyze campaign performance data to offer clients data-driven business insights, using these insights to improve our advertising offerings and take a consultative, long-term approach to building productive client relationships in collaboration with the sales team.
• Champion product adoption and translate market feedback into product enhancements, while also organizing granular, actionable, and insightful PSO feedback.
• Ensure the identification and maximization of upsell opportunities.
• Provide leadership and expert support on performance and branding products to the CS team, managing team managers by providing guidance in designing Learning Agendas and assisting with issue troubleshooting and tracking.
• Collaborate with the team on post-sale research and pitches to ensure the best optimization scenario.
• Share marketplace insights to guide business strategy.
• Share marketplace feedback to strategically guide our business and advertising approach.
  
  

Qualifications

Minimum Qualifications:

• At least 5 years of experience in account management or client services within digital marketing.
• Experience managing key accounts across diverse industries.
• Proven ability to navigate ambiguity and thrive in a fast-paced environment.
• Experience managing performance advertisers with a deep understanding of their challenges.
• Strong ability to analyze data and identify insights to assess campaign performance.
• Proactive attitude with excellent data analytical skills.
• Proficient in English and Portuguese.
  
  

Preferred Qualifications

• Experience managing teams.
• Proactive attitude with excellent data analytical skills in excel, SQL is a plus;
  
  

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Entertainment Providers

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