Key Account Manager

Crew; São Paulo; Presencial; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

A fintech solutions provider is seeking a highly strategic Senior Key Account Manager to oversee and grow a portfolio of high-value B2B clients in the LATAM region. This full-time role is based in São Paulo, Brazil, requiring in-office presence 2-3 days a week. The ideal candidate has at least 3 years of experience in key account management, excels in cross-sell and upsell strategies, and has strong communication skills to engage C-level stakeholders. Fluent English is required. Competitive salary and hybrid working model offered.

Qualificações

• 3+ years in key account management or B2B customer success, ideally in fintech, SaaS, hospitality, or financial services.
• Proven track record of expanding accounts via cross-sell and upsell strategies.
• Strong understanding of B2B products.
• Experience selling fintech or SaaS platforms and strong B2B product understanding.
• Excellent communication and negotiation skills with C-level stakeholders.
• Proficiency with CRMs (Salesforce, HubSpot), Excel/Sheets, and reporting tools.

Responsabilidades

• Manage and grow a portfolio of key clients across Brazil.
• Identify, drive, and execute cross-sell and upsell opportunities.
• Act as the main point of contact for billing and operational follow-ups.
• Coordinate with credit, risk, and customer success.
• Present and position Jeeves solutions to CFOs and finance teams.
• Ensure high levels of product adoption and client satisfaction.
• Ensure high product adoption and client satisfaction, driving net revenue retention.
• Report on account status and performance to regional leadership.
• Support collections and payments conversations in collaboration with finance.

Conhecimentos

Key account management

Customer success

Cross-sell strategies

Upsell strategies

Excellent communication

Negotiation skills

Proficiency with CRMs

Fluent in English

Formação académica

Bachelor's or Master’s degree in Business, Marketing, Finance, Hospitality, or related field

Ferramentas

Salesforce

HubSpot

Excel

Descrição da oferta de emprego

Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, Jeeves combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. Jeeves has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company 2021-2023 and won “Fintech of the Year" at the European Fintech Awards.

Since graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi).

We are looking for a highly strategic and relationship-driven Senior Key Account Manager to oversee and grow a portfolio of high-value B2B clients in the LATAM region. This role requires a professional who thrives on cross-sell, upsell, retention, and financial product expansion, while providing proactive account support and managing internal escalations.

You will be the main point of contact for C-level executives and founders, helping them expand their usage of Jeeves products, solve challenges with a consultative mindset, and strengthen long-term partnerships. A background in SAAS, fintech, hospitality or B2B commercial real estate (e.g. sales of private rooms or meeting spaces) is highly valued.

Location

This role is based out of São Paulo, Brazil, and is a full-time position where it is required to come into our office at complexo JK Iguatemi (2-3 days/week). #LI-Hybrid

Key Responsibilities

• Manage and grow a portfolio of key clients across Brazil.
• Identify, drive, and execute cross-sell and upsell opportunities to increase share of wallet.
• Act as the main point of contact for billing, portfolio usage, credit support, and operational follow-ups.
• Coordinate with credit, risk, and customer success to support complex client needs or escalations.
• Present and position Jeeves solutions (cards, Jeeves Pay, spend management, stablecoins, etc) to CFOs, Controllers, and finance teams.
• Manage account performance: track client activity, expansion potential, and risks to revenue.
• Ensure high levels of product adoption and client satisfaction, driving NRR growth.
• Maintain a deep understanding of product updates to deliver tailored recommendations.
• Regularly report on account status and performance to regional leadership.
• Contribute to quarterly business reviews and expansion planning with clients.
• Support collections and payment conversations where needed, in collaboration with the finance team.
• Understand and sell additional solutions

Qualifications

• Bachelor's or Master’s degree in Business, Marketing, Finance, Hospitality, or related field.
• 3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality or financial services).
• Proven track record of expanding accounts via cross-sell and upsell strategies.
• Experience on fintech or saas platforms selling
• Strong understanding of B2B products
• Excellent communication and negotiation skills, with the ability to influence C-level stakeholders.
• Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools.
• Fluent in English