Junior Tech Support Engineer - Process Engineering/Simulation

aveva; Brasil; Híbrido; BRL 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Resumo da oferta

AVEVA, a global leader in industrial software, seeks a Junior Tech Support Engineer in São Paulo to join the process engineering and simulation team. You will troubleshoot inbound technical issues, contribute to training, and collaborate with R&D, product and delivery teams.

Hybrid work: three days in the office weekly. Requirements include a Bachelor's in Chemical Engineering, about 1 year of process engineering or simulation experience, and fluency in Portuguese and English.

Qualificações

• Bachelor's degree in Chemical Engineering or equivalent.
• About 1 year of experience in process engineering or process simulation (or proven experience prior graduation).
• Proficiency in Portuguese and English verbal and written communications.

Responsabilidades

• Handle live inbound technical support cases.
• Troubleshoot, analyze, and diagnose issues.
• Document activities and findings in case tracking tools.
• Maintain product knowledge and provide training to customers.

Conhecimentos

Technical troubleshooting

Customer service

Training

Communication

Formação académica

Bachelor's degree in Chemical Engineering

Ferramentas

SimSci APS

SimSci Pro/II

SimSci ADS

SimSci APO

PipePhase

Descrição da oferta de emprego

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.

We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.

Join a dynamic team at the forefront of simulation technology, where every day brings new technical challenges and opportunities to make a real impact. As a JR technical support engineer, you'll troubleshoot complex issues and deliver expert training to global clients. You'll collaborate with R&D, product, and delivery teams, contribute to knowledge sharing, and represent support at industry events.

This role blends deep technical problem-solving with customer interaction, offering a rewarding path for those passionate about simulation, innovation, and continuous learning in the oil and gas sector.

Ready to lead and grow? This is your next challenge.

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Title: Junior Tech Support Engineer- Process Engineering/Simulation

Location: São Paulo

Hybrid: 3 times a week in the office (Alameda Santos 1940)

Requirements - You will have:

• Bachelor's degree in Chemical Engineering
• 1 year of experience in process engineering or process simulation (or proven experience prior graduation).
• Proficiency in Portuguese and English language verbal and written communication skills.

A PLUS:

• Customer service and technical support experience.
• Instruction/training experience.
• Experience with AVEVA's SimSci products (e.g. APS, Pro/II, ADS, APO, PipePhase etc).
• Proficiency in other languages (mainly Spanish).

Responsibilities - You will do:

• Coverage of and response to live inbound technical support cases
• Technical troubleshooting, analysis, and diagnosis of issues
• Issue replication / duplication
• Research into workarounds and solutions
• Documentation of activities and findings in a case tracking tool
• Maintain product knowledge and proficiency
• Knowledge transfer via technical documentation such as Tech Notes, remote sessions recordings, Articles, White Papers, Knowledge Objects
• Position will involve performing customer training
• Teaching customers
• Position will require some travel to receive or to provide training, to visit a customer site for troubleshooting purposes or to attend meetings/conferences
• Staffing and presenting technical papers at conferences and events and being the face of technical support to our customers

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.